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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding, account management, and retention strategies while effectively managing multiple priorities and maintaining strong communication throughout the client lifecycle.
Highest-signal resume keywords
Client OnboardingAccount ManagementKPI ManagementStrong Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Documentation ManagementCRM System MaintenanceContract TrackingLease ConsultancyService Process Explanation
Soft Skills
Organizational SkillsAdaptabilityClient Relationship BuildingProblem-SolvingExpectation Management
Industry Keywords
Client LifecycleRenewalsGrowth OpportunitiesOutbound CommunicationService Cycle
About the role
Key responsibilities & impact- Support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities
- Proactively contact new and existing clients via outbound calls, email, and virtual meetings
- Build strong early-stage relationships and create a positive first impression
- Explain onboarding steps, required documentation, and service processes
- Ensure a smooth transition to internal delivery teams
- Gather, track, and verify client documentation, including leases, accounts, rent details, and operational data
- Ensure information is complete and accurate before handover
- Maintain records and update CRM systems in real time
- Monitor progress to minimise onboarding delays
- Maintain regular client contact throughout the service cycle
- Track contract timelines and support renewal conversations
- Reinforce delivered value and address client questions or concerns
- Support retention by clarifying outcomes and next steps
- Identify re-engagement opportunities
- Identify opportunities for additional services, including Lease Consultancy, Contract Renewal Services, and Additional Property Reviews
- Position services consultatively and collaborate with senior team members to convert growth opportunities
Requirements
What you’ll need- Strong communication skills (phone, email, virtual meetings)
- Highly organised with strong attention to detail
- Comfortable working to KPIs and performance targets
- Ability to manage multiple clients and priorities
- Confident handling client queries and managing expectations
- Quick to learn and adaptable to new systems and processes
- Background in onboarding, account management, renewals, or sales support
Benefits
Comp & perks- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
- Full industry training will be provided