Desktop Administrator II, IT Infrastructure

Ryan

. Maintain and manage distributed desktop and laptop systems and software .

Posted 9/15/2026full-timeCalgary • CanadaMid-LevelSenior💰 CA$57,500 - CA$80,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in desktop administration, technical troubleshooting, and user support in a large enterprise environment. Proficient in managing hardware and software assets while ensuring compliance with data security and regulatory standards.

Highest-signal resume keywords

Desktop Administration ExperienceTechnical Troubleshooting SkillsWindows 11 and macOS ProficiencyExperience with Ticketing SystemsActive Directory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingDesktop AdministrationWindows 11MacOSMicrosoft 365 ApplicationsActive DirectoryEndpoint Management ToolsDevice EncryptionPowerShell ScriptingNetwork Troubleshooting

Soft Skills

Team MentoringCustomer ServiceCommunication SkillsProblem-Solving

Tools & Technologies

IvantiServiceNowMicrosoft IntuneSCCMZoomMicrosoft TeamsTeamViewer

Certifications & Qualifications

CompTIA A+Microsoft Certified: Modern Desktop Administrator AssociateITIL FoundationJamf 200CompTIA Network+CompTIA Security+

Industry Keywords

GDPR ComplianceData SecurityRemote SupportService Level AgreementsHardware Asset Management

Tech Stack

Tools & technologies

JamfMacOSServiceNow

About the role

Key responsibilities & impact

Maintain and manage distributed desktop and laptop systems and software
Provide Tier 1-2 help desk support in an enterprise computing environment of 6,000+ users
Troubleshoot and resolve technical issues, including issues for VP-level and executive employees
Respond to support tickets and service requests using phone, ticketing systems, collaboration tools, and remote tools
Support remote and in-office users while meeting SLA targets
Assist with desktop software deployments, imaging, application installations, patching, and backups/recovery
Track and maintain hardware assets, inventory records, spare-parts logs, and work logs
Support end-user onboarding, workstation setups, office moves, hardware swaps, and equipment reconnects
Install, troubleshoot, repair, and maintain desktop computers, laptops, printers, monitors, hard drives, BIOS, and firmware
Assist System Administrators and Network Administrators with complex technical tasks and equipment troubleshooting
Participate in on-call support rotations
Conduct testing and assist in general lab work
Train, mentor, and coach team members and employees
Follow information systems policies and controls for data accuracy, security, GDPR, and legal/regulatory compliance
Assist with IT Infrastructure projects and other duties as assigned

Requirements

What you’ll need

High-school diploma or general equivalency diploma (GED)
Three to five years related desktop administration experience
Strong technical troubleshooting skills
Working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive)
Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams
Hands-on experience with ticketing systems such as Ivanti or ServiceNow
Experience with remote support platforms like Ivanti Neurons or TeamViewer
Experience with endpoint management tools such as Microsoft Intune and SCCM
Solid understanding of Active Directory for user and device management
Familiarity with device encryption, basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices highly preferred
Exposure to PowerShell scripting and automation tools is a plus
A valid driver’s license is required
Ability to lift, carry, push or pull up to 30 lbs
Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred
Certifications in ITIL Foundation or Jamf 200 are considered a plus
Exposure to security or network-focused training, such as CompTIA Network+ or Security+, is beneficial

Benefits

Comp & perks

Hybrid and Remote Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
Up to 20 Weeks of Parental Leave Top-up (Adoption Included)
Monthly Gym Membership OR Gym Equipment Reimbursement
Health and Dental Benefit Eligibility Effective Day One
RRSP with Employer Match
Tuition Reimbursement After One Year of Service
Certain roles may be eligible for incentive compensation