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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise-level survey programs, including survey design, deployment, and reporting, while leveraging strong analytical skills to translate client feedback into actionable insights. Proven ability to lead high-performing teams and build collaborative relationships with senior leadership and cross-functional stakeholders.
Highest-signal resume keywords
Enterprise Survey Program ManagementQualtrics ProficiencyClient Insights AnalysisStakeholder Relationship BuildingStrategic Planning and Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Survey MethodologyData AnalysisReporting ToolsSurvey DesignOperational ManagementSurvey AdministrationProcess ImprovementClient Experience MetricsData CompletenessSurvey Participation Accuracy
Soft Skills
LeadershipInterpersonal SkillsCommunication SkillsAnalytical ThinkingProblem-Solving
Tools & Technologies
QualtricsMicrosoft OfficeSalesforcePendo
Industry Keywords
Client ExperienceMarket ResearchCustomer InsightsCross-Functional CollaborationOperational Excellence
About the role
Key responsibilities & impact- Lead the strategic direction and end-to-end operational management of Ryan's enterprise client survey programme.
- Lead and develop a high-performing team, providing direction, coaching, accountability, and project management.
- Build collaborative relationships with practice leaders, senior leadership, and cross-functional stakeholders.
- Partner with European practice leaders to integrate unique business requirements into Ryan's enterprise client survey program.
- Own the execution of relational and transactional surveys, including design, eligibility, deployment, reporting, and closed-loop feedback.
- Evaluate survey coverage, identify gaps in eligible client populations, and improve data completeness and survey participation accuracy.
- Analyze client feedback, survey performance, and experience metrics to deliver actionable insights and recommendations.
- Ensure reporting reflects business operations and supports informed decision-making and client experience improvements.
- Oversee and optimize Ryan's Qualtrics enterprise survey platform.
- Collaborate with Information Technology, Operations, and Client Experience teams on survey technologies, reporting, data integration, and processes.
- Establish standardized survey processes, governance, and reporting frameworks while allowing appropriate divisional customization.
- Support evaluation, implementation, and integration of tools such as Pendo.
- Drive continuous improvement, process efficiency, and value from client feedback.
- Handle confidential client and business information with discretion and perform other duties as assigned.
Requirements
What you’ll need- Bachelor's or Master's degree in Business, Marketing, Analytics, Finance, or a related field.
- A minimum of five years of progressive experience in client insights, customer experience, market research, survey methodology, or a related discipline, including several years of leadership experience.
- Demonstrated experience managing enterprise-level survey programs, including survey design, eligibility criteria, deployment, reporting, and closed-loop feedback processes, is required.
- Proven ability to balance strategic planning with hands-on execution, translate client feedback into actionable business insights, and lead cross-functional initiatives that improve processes and support business objectives.
- Experience working with enterprise survey platforms is essential.
- Strong experience influencing senior stakeholders, building collaborative relationships, and leading teams in complex, evolving business environments is required.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
- Strong working knowledge of enterprise survey platforms, survey administration, data analysis, and reporting tools is required.
- Experience with Qualtrics is preferred, along with familiarity with CRM systems such as Salesforce and an understanding of how data completeness and quality impact survey eligibility, client representation, and reporting accuracy.
- Familiarity with digital experience and feedback technologies, such as Pendo, is advantageous.
- Valid driver's license required.
- Strong strategic thinking combined with the ability to execute initiatives and manage day-to-day operations effectively.
- Demonstrated expertise in enterprise survey methodologies, processes, and operational management.
- Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively with senior leadership, practice leaders, and cross-functional stakeholders.
- Advanced written, verbal, and visual communication skills, including the ability to translate complex data into clear, actionable recommendations.
- Strong analytical and problem-solving capabilities.
- Proven ability to balance enterprise-wide standards with the specific needs of individual business divisions.
- Strong leadership, organizational, and prioritization skills.
- High attention to detail, particularly in relation to survey methodology, data integrity, reporting accuracy, and operational effectiveness.
- Demonstrated initiative, accountability, and ownership.
- Ability to work independently while contributing positively to a collaborative, high-performing team environment.
- Adaptability, resilience, and a proactive approach to supporting business growth and evolving organizational needs.
- Demonstrated commitment to continuous improvement, operational excellence, and delivering value through client insights.
Benefits
Comp & perks- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach