Senior Field Services Engineering Support Specialist

S&C Electric Company

. Assist customers remotely with installation and troubleshooting of S&C products .

Posted 10/17/2026full-timeToronto • CanadaSenior💰 CA$72,710 - CA$96,343 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 3 technical support for Protection and Automation products, with strong abilities in troubleshooting, customer training, and collaboration with cross-functional teams. Proficient in reading and interpreting electrical and wiring diagrams, with a commitment to continuous improvement in customer support standards.

Highest-signal resume keywords

Tier 3 Technical SupportElectrical/Electronic Engineering Technology DiplomaMedium Voltage Protection Product KnowledgeSalesforce DocumentationTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting S&C ProductsReading Wiring DiagramsTechnical Support for EscalationsProduct TrainingReturn Material Authorizations (RMAs)Identifying Replacement PartsField Service SupportCustomer Issue ResolutionDocumenting UpdatesInterpreting Mechanical Drawings

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationGood Interpersonal SkillsGood Presentation SkillsProblem-Solving Skills

Tools & Technologies

SalesforceTeleconference ToolsEmail Communication

Certifications & Qualifications

OACETT Certification

Industry Keywords

Protection and Automation ProductsElectrical EngineeringElectronic EngineeringMedium VoltageCustomer Support Standards

About the role

Key responsibilities & impact

Assist customers remotely with installation and troubleshooting of S&C products
Provide Tier 3 technical support for Protection and Automation products
Provide technical support for escalations from Field Service Engineers and Technicians
Troubleshoot S&C equipment by phone, teleconference, email, and Salesforce
Document troubleshooting updates in Salesforce
Collaborate with cross-functional teams to identify recurring customer issues and recommend improvements or solutions
Identify parts for replacement or upgrade and work with sales to obtain pricing
Read and interpret wiring diagrams
Travel occasionally to support field-service troubleshooting and customer issue-resolution visits
Perform product training onsite and offsite
Interface with sales, service, and customer personnel to resolve issues and maintain or upgrade installed products
Process Return Material Authorizations (RMAs)
Comply with applicable company policies and rules

Requirements

What you’ll need

Minimum of Electrical/Electronic Engineering Technology Diploma or equivalent
OACETT certification is an asset
4 years of previous experience in a similar capacity
Ability to read electronic, electrical, wiring, and mechanical drawings and diagrams
Strong written and verbal communication skills
Medium voltage protection product knowledge is preferred
Ability to travel to customer sites for training and field service support
Good interpersonal and presentation skills
Good problem-solving skills
Ability and eagerness to learn the S&C product ecosystem and continuously improve customer support standards
Ability to lift, move, or use objects or equipment up to 20 lbs

Benefits

Comp & perks

Competitive compensation and performance-based bonus
Generous employer-matched retirement savings plan
Three weeks of paid vacation, plus paid holiday shutdown
100% employer-paid health and wellness benefits
Medical, dental, vision, and prescription coverage
Health Care Spending Account (HCSA) & Personal Spending Account (PSA)
Life, AD&D, and disability insurance, with optional enhancement
Summer hours program
Education reimbursement
Seniority recognition
Access to Spark LMS for continuous learning and development
A safe and fun working environment where milestones are celebrated