Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
S&C Electric Company

Technical Support Specialist

S&C Electric Company

. Assist customers remotely with installation and troubleshooting of S&C’s products .

Posted 9/29/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $58,960 - $73,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote technical support for electrical power systems and switchgear, with proficiency in Salesforce for case management and reporting. Strong communication and problem-solving skills are essential for effective customer interaction and team collaboration.

Highest-signal resume keywords
Remote Technical SupportSalesforce Case ManagementElectrical Power Systems ExpertiseKPI ReportingProblem-Solving Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingTechnical SupportKPI ReportingCase DocumentationProduct Training
Soft Skills
Effective CommunicationInterpersonal SkillsPresentation SkillsProblem-SolvingDiversity and Inclusion Awareness
Tools & Technologies
SalesforceOracle
Certifications & Qualifications
Associate’s Degree in Technology
Industry Keywords
Electrical Power SystemsSwitchgearDistribution EquipmentUtility ProductsRemote Support

Tech Stack

Tools & technologies
Oracle

About the role

Key responsibilities & impact
  • Assist customers remotely with installation and troubleshooting of S&C’s products
  • Provide remote technical support for Field Service Engineers and Technicians
  • Maintain a Case Close Out Rate of 70%+
  • Perform KPI reporting, Running the Business (RTB), and other Technical Assistance Center reporting
  • Troubleshoot S&C equipment over the phone and via email while documenting in Salesforce
  • Collect required customer information and document cases in Salesforce
  • Fulfill requests for S&C documentation, software-file access, and new S&C portal accounts
  • Process RMAs
  • Provide product-specific training within the team
  • Share technical expertise in meetings
  • Escalate issues to the Technical Support Engineering Team when needed
  • Maintain regular and punctual attendance
  • Attend in-person or virtual meetings as requested or required
  • Communicate effectively and respectfully with others
  • Perform other responsibilities as assigned

Requirements

What you’ll need
  • Experience with electrical power systems, switchgear, distribution equipment, or utility products.
  • 3+ years of experience providing remote technical support
  • Strong written and verbal communication skills
  • Ability to perform troubleshooting and product support after hours and weekends
  • Good interpersonal and presentation skills
  • Good problem-solving skills
  • Ability to embrace diversity and equity and contribute to a respectful and inclusive workplace
  • Required Associate’s degree in technology or equivalent experience
  • Preferred expertise using Salesforce to create new cases and reports
  • Preferred proficiency using Oracle to reference sales information and parts availability and stocking levels
  • Ability to travel up to 10%, including overnight and international travel
  • Ability to work extended hours when necessary
  • Ability to perform the essential functions of the position satisfactorily

Benefits

Comp & perks
  • Annual incentive plan (AIP), subject to eligibility criteria
  • Medical and prescription coverage
  • Dental coverage
  • Vision coverage
  • Health Care and Dependent Care Flexible Spending Accounts
  • Health Savings Account (HSA)
  • Group Life Insurance
  • Optional Supplemental Life and AD&D Insurance
  • Wellbeing Resources, including Employee Assistance Program and Family Forming Benefits (adoption and fertility support)
  • Vacation Time
  • Sick Time
  • Paid Holidays and Company Shutdown days
  • Short-Term Disability
  • Long-Term Disability
  • Other Leaves
  • Paid Parental Time
  • Military Leave
  • 401(k) Retirement Savings
  • Employee Stock Ownership Plan (ESOP)
  • Traditional and Roth 401(k) options
  • Annual ESOP company contributions of over 11% of eligible earnings
  • Hybrid work arrangement
  • Flexible start time
  • Employee-owned company
  • Robust talent-development programs