Director, Property Management

S2 Residential

. Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring .

Posted 10/26/2026full-timeKnoxville • Tennessee • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leasing management, resident retention strategies, and financial oversight, ensuring compliance with operational standards and fostering a customer-first culture. Proven ability to lead and develop onsite teams while managing budgets and enhancing property performance.

Highest-signal resume keywords

Leasing ManagementResident Retention StrategiesFinancial OversightTeam LeadershipCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales AnalysisMarket Data AnalysisBudget ManagementP&L ReviewLease DocumentationProperty InspectionsPerformance MonitoringCapital PlanningService Request ManagementPreventive Maintenance

Soft Skills

CoachingConflict ResolutionCustomer ServiceTeam DevelopmentCommunication

Industry Keywords

Fair Housing ComplianceOperational StandardsResident Engagement ProgramsAsset ManagementProperty Management

About the role

Key responsibilities & impact

Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring
Analyze sales, prospect, and market data to identify trends and improvement opportunities
Partner with onsite teams to execute marketing, advertising, and resident retention strategies
Ensure model units, amenities, curb appeal, and online presence meet brand standards
Handle escalated resident concerns and ensure timely, professional resolution
Support resident events, engagement programs, and service excellence initiatives
Promote a customer-first culture focused on retention and satisfaction
Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses
Review P&Ls, general ledger activity, and monthly financials with onsite teams
Monitor spending, approve expenses within authority, and communicate variances
Support capital planning, bid collection, and approvals
Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation
Ensure compliance with company procedures, fair housing, and operational standards
Participate in audits, inspections, lender/investor tours, and due diligence activities
Recruit, train, coach, motivate, and manage onsite teams
Address performance issues, conduct corrective action, and support team development
Foster company culture and core values across the portfolio
Monitor service request performance, unit turns, and preventive maintenance
Inspect properties regularly to ensure safety, cleanliness, and asset integrity
Identify repair needs, manage bids, and coordinate with Operations and Asset Management
Address safety issues and property risks promptly

Requirements

What you’ll need

Ability to climb up to four flights of stairs to access apartments
Ability to walk several acres to tour community
Some lifting; up to 25lbs
Ability to sit or stand for long periods at a time

Benefits

Comp & perks

Competitive pay with bonuses
Medical, Vision, and Dental insurance
Company-paid life insurance
401(k) with immediate vesting
Paid Vacation & Holidays
Professional or Industry Certification Reimbursement
Employee Referral Program
Apartment Rental Discounts
S2 Residential onboarding training program
Compliance training courses
Mentorship by peer who has graduated our mentor program