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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Digital Workflow Platforms with a strong focus on ServiceNow, process automation, and digital transformation. Capable of translating business needs into strategic platform capabilities while ensuring governance and security.
Highest-signal resume keywords
ServiceNow ExpertiseDigital Workflow DesignPlatform GovernancePeople LeadershipStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AutomationDigital TransformationITSMPlatform ArchitectureOperational DeliveryPerformance ManagementLifecycle ManagementCost EfficiencySecurity ManagementAI and Low-Code Development
Soft Skills
Talent DevelopmentCollaborationEngagementCommunicationLeadership
Tools & Technologies
ServiceNowDigital Workflow Platforms
Industry Keywords
Complex IT EnvironmentsEnterprise PlatformsDecentralised DevelopmentBusiness StakeholdersVendor Management
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead the organisation, people and capabilities within Digital Workflow Platforms
- Set the strategic direction, priorities and transformation roadmap for Digital Workflow Platforms
- Establish and execute a platform and transformation roadmap for ServiceNow
- Balance reliable day-to-day delivery with modernisation, automation, cost efficiency, security, quality and architectural integrity
- Translate business priorities and needs into platform capabilities, prioritised initiatives and measurable improvements
- Lead the evolution of ServiceNow as a centrally governed enterprise platform while enabling decentralised development through clear guardrails
- Lead, develop and engage employees and leaders
- Drive digitalisation, process automation, AI, low-code and intelligent automation
- Build collaboration across business functions, Group IT, vendors and partners
- Evolve the operating and delivery model for efficient, scalable delivery
- Take end-to-end accountability for platform and service performance, security, resilience and lifecycle
- Take financial ownership of the area
- Contribute to the Core Enterprise Platforms and Applications management team
- Act as a bridge between the area, business stakeholders and vendors
Requirements
What you’ll need- Academic degree in a relevant field, or equivalent experience
- Strong people leadership and talent development capabilities
- Experience leading platform, product or service organisations in complex IT environments, combining operational delivery with transformation
- Strong understanding of ServiceNow as a strategic enterprise platform and of ITSM, process automation and digital workflow design
- Experience establishing platform governance, architecture principles and guardrails that enable secure and scalable development across central and decentralised teams
- Strong business understanding and experience translating business needs into prioritised platform capabilities and measurable outcomes
- Experience driving organisational and technology transformation in large, complex and global organisations
- Strong stakeholder, vendor and partner management capabilities
- Fluency in Swedish and English, both written and spoken
- Must pass security vetting based on current regulations around security protection
- Additional citizenship obligations may apply for positions requiring security clearance
Benefits
Comp & perks- Some travel to meet with teams and business stakeholders
- Alternative locations may be possible