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Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Lead and transform Saab’s IT Operations & Support capabilities
- Drive transformation focused on cloud, AI, and modernisation
- Enable employees through high-quality support services and digital workplace experiences
- Ensure stable and resilient IT operations through incident, problem, asset, and configuration management
- Define and drive the IT Operations & Support roadmap, including self-service, remote capabilities, automation, ITSM governance, and operational reporting
- Reduce recurring incidents and improve service quality and operational efficiency
- Oversee staffing, tools, and vendor services while balancing cost-efficiency and service delivery
- Represent Group IT in cross-functional forums and engage with senior business and technology stakeholders
- Lead senior leaders and report directly to the Saab Group CIO
Requirements
What you’ll need- Academic degree in a relevant field, or equivalent experience
- Minimum 10 years of IT management experience, including several years of leadership of leaders
- Extensive experience in IT operations, IT service management, service desk, incident and problem management, asset management, and digital workplace services
- Relevant experience from ITIL and ITSM processes
- Strong background in IT support or management, with proven success driving tactical and strategic improvements
- Proven experience driving transformation focused on cloud, AI, modern IT infrastructure, and large-scale technology initiatives
- Experience from large global organisations; ideally including defence
- Excellent communication skills and ability to manage complex stakeholder landscapes
- Fluency in Swedish and English, written and spoken
- Must pass security vetting under current security-protection regulations
- Additional citizenship obligations may apply for positions requiring security clearance
