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Saab

Head of IT Operations and Support

Saab

. Lead and transform Saab’s IT Operations & Support capabilities .

Posted 9/25/2026full-timeSolna • SwedenLeadWebsite

Tech Stack

Tools & technologies
CloudITSM

About the role

Key responsibilities & impact
  • Lead and transform Saab’s IT Operations & Support capabilities
  • Drive transformation focused on cloud, AI, and modernisation
  • Enable employees through high-quality support services and digital workplace experiences
  • Ensure stable and resilient IT operations through incident, problem, asset, and configuration management
  • Define and drive the IT Operations & Support roadmap, including self-service, remote capabilities, automation, ITSM governance, and operational reporting
  • Reduce recurring incidents and improve service quality and operational efficiency
  • Oversee staffing, tools, and vendor services while balancing cost-efficiency and service delivery
  • Represent Group IT in cross-functional forums and engage with senior business and technology stakeholders
  • Lead senior leaders and report directly to the Saab Group CIO

Requirements

What you’ll need
  • Academic degree in a relevant field, or equivalent experience
  • Minimum 10 years of IT management experience, including several years of leadership of leaders
  • Extensive experience in IT operations, IT service management, service desk, incident and problem management, asset management, and digital workplace services
  • Relevant experience from ITIL and ITSM processes
  • Strong background in IT support or management, with proven success driving tactical and strategic improvements
  • Proven experience driving transformation focused on cloud, AI, modern IT infrastructure, and large-scale technology initiatives
  • Experience from large global organisations; ideally including defence
  • Excellent communication skills and ability to manage complex stakeholder landscapes
  • Fluency in Swedish and English, written and spoken
  • Must pass security vetting under current security-protection regulations
  • Additional citizenship obligations may apply for positions requiring security clearance