Head of IT Service Management Process

Saab

. Lead the organisation, people and capabilities supporting Run & Operate processes including Incident, Request, Problem, Change, Configuration, Knowledge and Asset Management .

Posted 10/27/2026full-timeStockholm • SwedenLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Management (ITSM) processes, operational delivery, and service performance, with a strong focus on continuous improvement and stakeholder engagement. Proficient in leading teams and driving organizational development within complex environments, particularly in the defence industry.

Highest-signal resume keywords

IT Service Management (ITSM)Operational Delivery ManagementProcess ImprovementStakeholder ManagementFluency in Swedish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementRequest ManagementProblem ManagementChange ManagementConfiguration ManagementKnowledge ManagementAsset ManagementRoot Cause AnalysisProcess GovernanceService Delivery Best Practices

Soft Skills

People LeadershipTalent DevelopmentCommunication Skills

Industry Keywords

Defence IndustryGlobal OrganisationsSecurity VettingOperational Excellence

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead the organisation, people and capabilities supporting Run & Operate processes including Incident, Request, Problem, Change, Configuration, Knowledge and Asset Management
Oversee Operational Service Management and Major Incident Management
Strengthen and evolve the application of ITSM processes across Saab IT
Create consistent ways of working and improve operational performance across service providers
Drive continuous improvement through root cause analysis
Strengthen Configuration and Asset Management capabilities
Lead, develop and engage employees within the area
Drive organisational development and continuous improvement
Set direction and priorities in alignment with Saab's business and technology strategies
Build relationships with business stakeholders, vendors and partners
Lead development of Saab's IT service management processes and capabilities
Drive standardisation, governance, continuous improvement and increased automation across the ITSM lifecycle
Ensure effective management and alignment of core ITSM processes

Requirements

What you’ll need

Academic degree in a relevant field, or equivalent experience
Strong people leadership and talent development skills
Proven experience managing operational delivery and service performance
Experience driving ITSM transformation, process improvement, or operational excellence initiatives in complex environments
Strong understanding of IT service management, process governance, and service delivery best practices
Experience from large, complex and global organisations
Experience from the defence industry is considered an advantage
Strong stakeholder management and communication skills
Fluency in both Swedish and English, written and spoken
Must pass security vetting based on current regulations around security protection
Additional citizenship obligations may apply for positions requiring security clearance

Benefits

Comp & perks

Security vetting and security clearance process as required for the position
Opportunity to shape Saab's digital transformation
Leadership role within Saab Group IT
Possibilities for growth and professional development
Work with advanced defense and security technology
Some travel to meet teams and business stakeholders