Sales Operations Business Analyst

Sabenza IT

. Work with country and global stakeholders to identify root causes and map current and future processes .

Posted 10/9/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in requirements gathering, process mapping, and user acceptance testing (UAT) while effectively managing stakeholder relationships across global teams. Proficient in delivering improvements in sales operations and utilizing CRM and quoting tools to enhance operational efficiency.

Highest-signal resume keywords

Requirements GatheringProcess MappingUser Acceptance Testing (UAT)Stakeholder ManagementSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements WritingUser Story DevelopmentAcceptance Criteria DefinitionProcess MappingUAT PlanningRisk ManagementDocumentation ManagementSales Operations ImprovementOpportunity-to-Order KnowledgeQuoting Skills

Soft Skills

Confident CommunicationCollaboration

Tools & Technologies

CRM ToolsQuoting ToolsSalesforceCPQ

Industry Keywords

Multinational ExperienceShared ServicesGlobal TransformationAutomationAI-Enabled Improvements

About the role

Key responsibilities & impact

Work with country and global stakeholders to identify root causes and map current and future processes
Write requirements, user stories, and acceptance criteria
Partner with I&T to deliver system fixes
Plan and run end-to-end UAT, including scope, testers, data, test scripts, defects, and sign-off
Track improvement requests through delivery
Manage risks and dependencies
Keep documentation current
Hand over cleanly to the permanent team

Requirements

What you’ll need

Proven BA or sales operations improvement experience
Ability to own delivery from day one
Opportunity-to-Order know-how across quoting, ordering, and handoffs between sales, operations, and technology
Experience with CRM and quoting tools
Strong requirements, process mapping, and hands-on UAT skills
Confident stakeholder management across countries and teams
Salesforce or CPQ experience is a bonus; other CRM and quoting platforms also count
Multinational, shared services, or global transformation background is a bonus
Exposure to automation or AI-enabled improvements is a bonus

Benefits

Comp & perks

Remote work from home
Fully remote from anywhere in South Africa