Service Designer

SAF BOTAFOGO

. Map end-to-end journeys and create and maintain journey maps and service blueprints for fans, official and licensed merchandise consumers, sponsors, and partners .

Posted 10/27/2026full-timeRio de Janeiro • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service design and customer experience, with a strong focus on journey mapping, service blueprints, and user testing. Proficient in analyzing data to drive decision-making and improve fan and sponsor engagement in the sports industry.

Highest-signal resume keywords

Journey MappingService DesignCustomer ExperienceData AnalysisUser Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service PrototypingUX ResearchChurn AnalysisLTV CalculationConversion Rate OptimizationAverage Order Value AnalysisNPS MeasurementA/B TestingDashboard ProficiencyProject Management

Soft Skills

Clear CommunicationStorytellingCustomer-Centric MindsetInfluencing SkillsAutonomy

Tools & Technologies

SpreadsheetsCRM SystemsE-Commerce PlatformsData DashboardsPrototyping Tools

Industry Keywords

Live EntertainmentEventsHospitalityTourismOmnichannel RetailB2B Account ManagementSponsorshipsSports IndustryInternational Fan EngagementSubscription Models

About the role

Key responsibilities & impact

Map end-to-end journeys and create and maintain journey maps and service blueprints for fans, official and licensed merchandise consumers, sponsors, and partners
Conduct interviews, game-day observation, usability testing, and conversations with canceled members and sponsors
Combine ticketing, CRM, e-commerce, and app data with qualitative research to prioritize actions
Design solutions, prototype and run rapid pilots, measure results, and scale what works
Identify opportunities across different areas, such as membership benefits, sponsor experiences, and cross-selling offers
Design the partner journey, including contractual deliverables, activations, hospitality, and performance reports
Manage the experience budget, allocating funds across research, prototypes, and pilots, and report on return to the CRO
Foster a customer-centric culture and bring the voice of fans and sponsors into decision-making
Work hands-on, without a direct team, influencing product managers

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Communications, Production Engineering, or a related field
Experience in service design, customer experience, UX research, or product design, working on journeys that integrate physical and digital channels
Practical expertise in journey mapping, service blueprints, personas, service prototyping, and user testing
Proven experience leading projects from diagnosis through implementation, with measurable business outcomes
Knowledge of churn, LTV, conversion rate, average order value, and NPS
Autonomy in reading and interpreting data, with proficiency in spreadsheets and dashboards
Clear, concise communication and storytelling skills for presenting proposals to senior leadership
Experience with subscription or recurring-revenue models
Experience in live entertainment, events, hospitality, tourism, or omnichannel retail
Experience with B2B clients in account management, partnerships, or sponsorships
Knowledge of the sports industry and international fan engagement best practices
Experience with A/B testing and controlled-group pilots
Intermediate English proficiency

Benefits

Comp & perks

No benefits, perks, or additional compensation are explicitly stated in the posting.