Veterinary Support Staff

SafetyCall International, LLC

. Handle incoming calls and chats about toxic exposures, poisonings, adverse events, and general pet-care questions .

Posted 9/18/2026full-timeRemote • United StatesLead💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling toxic exposure inquiries and providing accurate medical information while maintaining a customer service-focused attitude. Proficient in data entry and communication, with the ability to work under pressure and manage varying shifts.

Highest-signal resume keywords

Veterinary Clinic ExperienceData Entry AccuracyExcellent Communication SkillsCustomer Service OrientationMath Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMedical Information TriagePatient CareKeyboarding SkillsMath Proficiency

Soft Skills

EmpathyComposure Under PressureAttention to DetailMultitasking AbilityConfidentiality Maintenance

Tools & Technologies

Microsoft OfficeElectronic Database

Industry Keywords

Toxic ExposuresPoisoningsAdverse EventsPet CareVeterinary Support Staff

About the role

Key responsibilities & impact

Handle incoming calls and chats about toxic exposures, poisonings, adverse events, and general pet-care questions
Triage cases and provide accurate medical, health, and safety information
Document records in an electronic database
Support pet owners through stressful situations and handle high-pressure calls
Work assigned full-time or part-time schedules, including evenings, overnight shifts, weekends, and rotating holidays
Complete 4–6 weeks of full-time paid training

Requirements

What you’ll need

Non-credentialed veterinary support staff with at least 3 years of direct patient care veterinary clinic/hospital experience
Ability to work varying shifts including evenings, weekends, and holidays
Strong keyboarding and computer skills (Microsoft Office and common software)
Excellent written and verbal communication; professional, empathetic, and composed under pressure
Strong attention to detail and accurate data entry; ability to multitask while maintaining quality
Math proficiency across all units of measure, including fractions, decimals, ratios, and percentages
Ability to gather, analyze, and synthesize complex or diverse information
Ability to follow and apply instructions in written, oral, or diagram form
Customer service-focused attitude with a genuine commitment to caller well-being
Ability to maintain confidentiality of client, product, and company information
Reliable internet meeting SCI’s IT requirements
Dedicated, distraction-free workspace during all working hours with no other responsibilities during shifts

Benefits

Comp & perks

Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance
PTO & paid holidays
401(k) with match
Company-paid life and disability insurance (in applicable states)
CE & license reimbursement
Bonus & incentive programs
$2/hr evening shift differential
$3/hr float shift differential
$5/hr overnight shift differential
$5/hr weekend shift differential for phone hours worked between 12am CST Saturday–4am CST Monday
4–6 weeks paid, full-time training (40 hours/week)