Advocate Support Coordinator

Sailor Health

. Run onboarding for new Healthcare Advocates .

Posted 9/23/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and the ability to track performance data effectively while providing empathetic support to Healthcare Advocates. Capable of creating and refining protocols to enhance onboarding and training processes in a dynamic environment.

Highest-signal resume keywords

Onboarding ExperiencePerformance Data TrackingCustomer Support ExperienceEmpathetic CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Extremely OrganizedProactiveComfortable with AmbiguitySound JudgmentWarm Communication

Industry Keywords

Healthcare AdvocacyAdvocate SupportPatient SituationsTraining GapsPerformance Metrics

About the role

Key responsibilities & impact

Run onboarding for new Healthcare Advocates
Check in with advocates at 30, 60, and 90 days
Hold regular office hours for advocate questions and difficult patient situations
Track performance data across the advocate network
Identify and surface high-performing advocates
Help advocates navigate challenging patient situations
Create and refine repeatable protocols and playbooks
Identify and close onboarding and training gaps
Expand advocate support, performance, and process responsibilities as the program grows

Requirements

What you’ll need

Extremely organized, with airtight follow-through
Proactive and comfortable with ambiguity
Data-driven and comfortable working with metrics
Sound judgment on urgency and ownership
Warm, empathetic communication skills
Experience providing customer or operations support (application question; no minimum specified)
LinkedIn URL required
Resume required
Introductory video required

Benefits

Comp & perks

Remote work flexibility
Remote-first team
Growth and ownership opportunities
Opportunity to shape key processes
Mission-driven work supporting older adults' mental health care