Care Coordination Case Manager

Sailor Health

. Partner with therapists, clinical leads, and the care navigation/patient support team to identify patients who are too high-acuity or out of scope for the virtual outpatient model .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination and case management within behavioral health, with a strong focus on developing individualized transition-of-care plans and managing referrals across various levels of care. Proficient in utilizing telehealth platforms and EMRs while maintaining exceptional communication and relationship-building skills with patients and healthcare providers.

Highest-signal resume keywords

Case ManagementCare CoordinationBehavioral Health KnowledgeTelehealth ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationDischarge PlanningUtilization ManagementReferral CoordinationBehavioral Health Levels of CareTransition-of-Care PlanningPatient AssessmentRecord TransmissionAppointment SchedulingContinuity of Care

Soft Skills

Relationship-BuildingCalm Under PressureVerbal CommunicationWritten Communication

Tools & Technologies

Telehealth PlatformsElectronic Medical Records (EMRs)

Certifications & Qualifications

LMSWLSWLCSWRNLPCCCMACM

Industry Keywords

Behavioral HealthMedicareMedicare AdvantageInpatient CareOutpatient CareIntensive Outpatient Program (IOP)Partial Hospitalization Program (PHP)Residential TreatmentGeriatric PsychiatrySubstance Use Treatment

Tech Stack

Tools & technologies

PHP

About the role

Key responsibilities & impact

Partner with therapists, clinical leads, and the care navigation/patient support team to identify patients who are too high-acuity or out of scope for the virtual outpatient model
Reach patients and, with consent, caregivers by phone or video to assess needs, preferences, insurance coverage, and barriers to care
Build individualized transition-of-care plans matching patients to appropriate care levels and services
Coordinate referrals to psychiatry, medication management, IOP/PHP, inpatient or residential treatment, geriatric psychiatry, memory care, substance use treatment, primary care, and community/social services
Place referrals and schedule initial appointments
Transmit records with proper authorization
Confirm patients attend their appointments
Own continuity of care for patients requiring a higher level of care than virtual outpatient therapy can provide

Requirements

What you’ll need

Bachelor's degree in social work, nursing, psychology, public health, or a related field required; master's degree a plus
2+ years of experience in case management, care coordination, discharge planning, utilization management, or referral coordination in a behavioral health or healthcare setting
Working knowledge of behavioral health levels of care, including outpatient, IOP, PHP, inpatient, and residential care
Experience with older adults, Medicare, or Medicare Advantage strongly preferred
Clinical licensure or certification such as LMSW, LSW, LCSW, RN, LPC, CCM, or ACM is a plus, not a requirement
Comfortable with telehealth platforms and EMRs; able to learn new tools quickly
Exceptional written and verbal communication and relationship-building skills
Must reside in the United States
Must be authorized to work in the United States
Able to work calmly under pressure and follow through on patient care transitions
Able to communicate with older adults, caregivers, hospital intake coordinators, insurers, and care providers

Benefits

Comp & perks

Full-time W2 employment
Fully remote work
Modern telehealth software and tools
Collaborative support from clinical leadership, therapists, and the care navigation team
Opportunity to help define playbooks, referral networks, and escalation pathways
Direct impact on patients during vulnerable moments of care