Care Coordinator

Sailor Health

. Serve as the first point of contact for patients and their families .

Posted 9/30/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong empathetic communication and active listening skills to support patients and families through the intake and care-navigation process. Proficient in managing multiple patients while utilizing EHR platforms and CRMs to enhance patient care coordination.

Highest-signal resume keywords

Empathetic CommunicationActive ListeningPatient Care CoordinationEHR Platform ExperienceGoogle Workspace Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationHighly OrganizedDetail-OrientedAbility to Handle Difficult Conversations

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieHubSpot

Industry Keywords

HealthcarePatient SupportCare NavigationMental HealthCustomer Service

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and their families
Guide older adults and caregivers through the intake process
Provide patient support, care coordination, and emotional guidance
Help patients navigate entry into care
Match patients with the right therapist
Support patients throughout the intake and care-navigation journey
Help older adults and families feel supported, understood, and reassured

Requirements

What you’ll need

Candidates must be based in Canada
Full-time availability
Empathetic and clear communication
Active listening and ability to handle difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to learn new software quickly
Interest in mental health and healthcare access
Comfortable working Eastern Time Zone hours
Willingness to work one of the listed shifts: 9a–6p ET or 12p–9p ET, across the specified weekly schedules
Experience in healthcare, customer service, or administrative support is welcome but not required

Benefits

Comp & perks

Remote-first team
Flexible remote work
Growth and ownership opportunities
Opportunity to shape key processes
Professional growth as the company grows
Mission-driven work supporting older adults and their families