Care Navigator

Sailor Health

. Serve as the first point of contact for patients and their families .

Posted 9/16/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong empathetic communication and active listening skills to support patients and their families during emotional conversations. Proficient in managing multiple patients while ensuring a high level of organization and detail in care coordination.

Highest-signal resume keywords

Empathetic CommunicationActive ListeningPatient SupportCare CoordinationDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationOrganizational Skills

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieCRMsHubSpot

Industry Keywords

Mental HealthHealthcare AccessPatient IntakeCare TransitionRemote Team Collaboration

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and their families
Guide older adults and caregivers through the intake process
Provide patient support, care coordination, and emotional guidance
Help patients match with the right therapist
Support patients throughout their transition into care
Ensure patients feel supported, understood, and reassured
Take initiative and help shape key processes
Collaborate with a thoughtful, purpose-driven remote team

Requirements

What you’ll need

Canada-based candidates only
Full-time availability
Empathetic and clear communication
Active listening and ability to support people during difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to quickly learn new software
Interest in mental health and healthcare access
Eastern Time Zone working hours
Willingness to work one of the specified 9a–6p ET or 12p–9p ET shifts

Benefits

Comp & perks

Remote work flexibility
Remote-first team
Growth and ownership opportunities
Opportunity to shape key processes
Opportunity to grow with the company
Mission-driven work improving mental health care access for older adults