Care Navigator

Sailor Health

. Serve as the first point of contact for patients or their families reaching out to Sailor Health .

Posted 9/16/2026full-timeRemote • CanadaMid-LevelSenior💰 $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong empathy and clear communication skills while guiding patients and their families through the intake process in a healthcare setting. Proficient in managing multiple patients and providing emotional support during their transition into care.

Highest-signal resume keywords

EmpathyClear CommunicationActive ListeningOrganizational SkillsExperience in Healthcare

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail-OrientedAbility to Manage Multiple PatientsEmotional Guidance

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieCRMsHubSpot

Industry Keywords

Mental HealthHealthcare AccessPatient SupportIntake ProcessCustomer Service

About the role

Key responsibilities & impact

Serve as the first point of contact for patients or their families reaching out to Sailor Health
Guide older adults and caregivers through the intake process
Provide warm, clear, and professional patient support
Coordinate care throughout the intake journey
Help patients match with the right therapist
Provide emotional guidance and reassurance during the transition into care
Manage patients at different stages of the process
Help older adults and their families feel supported and understood

Requirements

What you’ll need

Strong empathy and clear communication skills
Active listening and ability to make people feel at ease during difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages of the process
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to learn new software quickly
Interest in mental health and healthcare access
Experience in healthcare, customer service, or administrative support is welcome but not required
Must be based in Canada
Ability to work Eastern Time Zone hours
Availability for one of the listed Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday shifts, from either 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET

Benefits

Comp & perks

Remote-first team
Flexible remote work
Growth and ownership opportunities
Opportunity to shape key processes
Collaborative team environment
Mission-driven work improving mental health care access for older adults