Care Navigator

Sailor Health

. Serve as the first point of contact for patients and their families reaching out to Sailor Health .

Posted 9/16/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong empathy and clear communication skills while guiding patients and caregivers through the intake process. Proficient in managing multiple patients and ensuring access to mental health care for older adults.

Highest-signal resume keywords

EmpathyClear CommunicationActive ListeningOrganizational SkillsHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong EmpathyClear Communication SkillsActive ListeningDetail-OrientedAbility to Handle Difficult Conversations

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieCRMsHubSpot

Industry Keywords

Mental Health CarePatient SupportCare CoordinationHealthcare AccessCustomer Service

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and their families reaching out to Sailor Health
Guide older adults and caregivers through the intake process
Provide patient support, care coordination, and emotional guidance
Help patients navigate entry into care, including matching them with the right therapist
Ensure patients feel supported, understood, and confident throughout the process
Help improve access to mental health care for older adults

Requirements

What you’ll need

Must be based in Canada
Strong empathy and clear communication skills
Active listening and ability to handle difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to learn new software quickly
Interest in mental health and healthcare access
Experience in healthcare, customer service, or administrative support is welcome but not required
Willingness to work Eastern Time Zone hours
Willingness to work one of the listed shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET

Benefits

Comp & perks

Remote work flexibility
Remote-first team
Growth and ownership opportunities
Opportunity to take initiative and shape key processes
Collaborative team environment