Care Navigator

Sailor Health

. Serve as the first voice patients or their families hear when reaching out to Sailor Health .

Posted 9/16/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills to effectively guide patients and their families through the intake process in a compassionate manner. Proficient in utilizing software tools to manage patient information and enhance the care experience.

Highest-signal resume keywords

Empathetic CommunicationActive ListeningOrganizational SkillsGoogle Workspace ProficiencyEHR Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationDetail-OrientedEmotional GuidanceSupportive Interaction

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieHubSpot

Industry Keywords

HealthcarePatient CareMental HealthCustomer ServiceAdministrative Support

About the role

Key responsibilities & impact

Serve as the first voice patients or their families hear when reaching out to Sailor Health
Guide older adults and caregivers through the intake process
Provide warmth, clarity, and professionalism throughout the intake experience
Coordinate patient care and provide emotional guidance
Help patients navigate the journey into care
Match patients with the right therapist
Ensure patients feel supported, confident, and understood throughout the process

Requirements

What you’ll need

Candidates must be based in Canada
Empathetic and clear communicator
Active listening and ability to make others feel at ease during difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to quickly learn new software
Interest in mental health and healthcare access
Experience in healthcare, customer service, or administrative support is welcome but not required
Willingness to work Eastern Time Zone hours
Must be willing to work one of the listed shifts between 9 a.m. and 9 p.m. ET

Benefits

Comp & perks

Remote work flexibility
Remote-first team
Growth and ownership opportunities
Opportunity to take initiative and shape key processes
Collaborative team environment
Mission-driven work supporting older adults and their families