Care Navigator

Sailor Health

. Serve as the first point of contact for patients and their families .

Posted 10/30/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support and care coordination skills, with a focus on empathy and effective communication. Proficient in managing multiple patients and guiding them through the intake process while utilizing relevant tools and technologies.

Highest-signal resume keywords

Patient SupportCare CoordinationEmpathetic CommunicationOrganizational SkillsEHR Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CompassionateActive ListeningDetail-OrientedClear CommunicatorInitiative

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieCRMsHubSpot

Industry Keywords

Mental HealthHealthcare AccessPatient Intake ProcessCaregiver SupportEmotional Guidance

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and their families
Guide older adults and caregivers through the intake process
Provide patient support, care coordination, and emotional guidance
Help patients match with the right therapist
Support patients throughout their journey into care
Help patients and families feel seen, supported, and cared for
Take initiative and help shape key processes on a small, agile team

Requirements

What you’ll need

Experience is welcome but not required
Organized, compassionate, and eager to grow
Empathetic and clear communicator
Active listening and ability to make others feel at ease during difficult conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Interest in mental health and healthcare access
Must be based in Canada
Comfortable working Eastern Time Zone hours
Willingness to work one of the listed shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, with 11 a.m.–8 p.m. ET or 12 p.m.–9 p.m. ET schedules

Benefits

Comp & perks

Remote-first team and flexible remote work
Growth and ownership opportunities
Opportunity to shape key processes and grow with the company
Mission-driven work supporting older adults and their families