Care Navigator

Sailor Health

. Serve as the first point of contact for patients and their families .

Posted 9/30/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong empathy and clear communication skills while guiding patients and caregivers through the intake process. Capable of managing multiple patients and providing emotional support during their transition into care.

Highest-signal resume keywords

EmpathyClear CommunicationActive ListeningOrganizational SkillsExperience in Healthcare

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong EmpathyClear Communication SkillsActive ListeningDetail-OrientedAbility to Handle Difficult Conversations

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieCRMsHubSpot

Industry Keywords

Patient SupportCare CoordinationMental HealthHealthcare AccessCustomer Service

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and their families
Guide older adults and caregivers through the intake process
Provide patient support, care coordination, and emotional guidance
Help patients match with the right therapist
Support patients throughout their transition into care
Ensure patients feel supported, understood, and reassured
Take initiative and help shape key processes within a small, agile team

Requirements

What you’ll need

Based in Canada
Strong empathy and clear communication skills
Active listening and ability to handle difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to quickly learn new software
Interest in mental health and healthcare access
Experience in healthcare, customer service, or administrative support is welcome but not required
Willingness to work Eastern Time Zone hours
Full-time availability

Benefits

Comp & perks

Remote work flexibility
Growth and ownership opportunities
Opportunity to contribute to an impactful mental health mission
Collaborative, purpose-driven team environment