Care Navigator

Sailor Health

. Serve as the first point of contact for patients or their families reaching out to Sailor Health .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates empathetic and clear communication skills while guiding patients through the intake process in a healthcare setting. Proficient in managing multiple patients and coordinating care with attention to detail and organization.

Highest-signal resume keywords

Empathetic CommunicationActive ListeningOrganizational SkillsGoogle Workspace ProficiencyEHR Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationEmotional SupportDetail-OrientedInitiative

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieHubSpot

Industry Keywords

Healthcare AccessPatient Care CoordinationIntake ProcessMental Health

About the role

Key responsibilities & impact

Serve as the first point of contact for patients or their families reaching out to Sailor Health
Guide older adults and caregivers through the intake process
Provide warmth, clarity, professionalism, and emotional support during initial conversations
Coordinate patient care and help patients navigate the journey into care
Match patients with the right therapist
Help patients feel confident and understood throughout the intake and care journey
Take initiative and help shape key processes as part of a small, agile team

Requirements

What you’ll need

US-based remote work
Empathetic and clear communication
Active listening and ability to handle difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfort learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to quickly learn new software
Interest in mental health and healthcare access
Experience is welcome but not required; healthcare, customer service, or administrative support experience is relevant
Comfortable working Eastern Time Zone hours
Willingness to work one of the listed shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, during 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET

Benefits

Comp & perks

Remote work flexibility
Remote-first team
Growth and ownership opportunities
Opportunity to shape key processes
Mission-driven work supporting older adults and their families