Patient Care Associate

Sailor Health

. Serve as the first point of contact for patients and their families reaching out to Sailor Health .

Posted 9/30/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong empathy and clear communication skills while guiding patients through the intake process in a healthcare setting. Proficient in managing multiple patients and adapting to new software tools to enhance patient support and care coordination.

Highest-signal resume keywords

EmpathyClear CommunicationActive ListeningOrganizational SkillsHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong EmpathyClear Communication SkillsActive ListeningDetail-OrientedInitiative

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieCRMsHubSpot

Industry Keywords

Mental HealthHealthcare AccessPatient SupportIntake ProcessCustomer Service

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and their families reaching out to Sailor Health
Guide older adults and caregivers through the intake process
Provide warm, clear, and professional patient support
Coordinate care and help patients match with the right therapist
Provide emotional guidance and reassurance throughout the intake journey
Help patients feel supported, understood, and confident entering care
Manage multiple patients at different stages of the process
Take initiative and help shape key processes within a small, agile team

Requirements

What you’ll need

Based in Canada
Strong empathy and clear communication skills
Active listening and ability to handle difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to quickly learn new software
Interest in mental health and healthcare access
Healthcare, customer service, or administrative support experience is welcome but not required
Willingness to work Eastern Time Zone hours
Ability to work one of the listed 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET shifts
Required application materials include a resume and introductory video

Benefits

Comp & perks

Remote work flexibility
Remote-first team
Growth and ownership opportunities
Opportunity to take initiative and shape key processes
Collaborative team environment
Mission-driven work supporting older adults and their families