Patient Care Coordinator

Sailor Health

. Serve as the first point of contact for patients and their families reaching out to Sailor Health .

Posted 9/30/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while providing empathetic support to patients and their families. Proficient in navigating healthcare access and coordinating care for older adults.

Highest-signal resume keywords

Empathetic CommunicationCare CoordinationGoogle Workspace ProficiencyEHR Platform FamiliarityInterest in Mental Health

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail-OrientedHighly OrganizedClear Communicator

Tools & Technologies

HealthieHubSpot

Industry Keywords

HealthcarePatient SupportIntake ProcessCare AccessCustomer Service

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and their families reaching out to Sailor Health
Guide older adults and caregivers through the intake process
Provide patient support, care coordination, and emotional guidance
Help patients navigate into care, including matching them with the right therapist
Support patients throughout the intake and care journey
Help improve care access for older adults and their families
Take initiative and help shape key processes on a small, agile team

Requirements

What you’ll need

Must be based in Canada
Empathetic and clear communicator
Highly organized and detail-oriented
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Experience in healthcare, customer service, or administrative support is welcome but not required
Interest in mental health and healthcare access
Comfortable working Eastern Time Zone hours
Willingness to work one of the listed 9a–6p ET or 12p–9p ET shifts

Benefits

Comp & perks

Remote work flexibility
Remote-first team environment
Growth and ownership opportunities
Opportunity to contribute to a mission-driven mental health organization