Patient Care Receptionist

Sailor Health

. Handle inbound communication from patients and prospective patients via phone, email, and SMS .

Posted 9/16/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage high-volume inquiries while maintaining organization and attention to detail. Proficient in supporting patients throughout their care journey and adapting to new software tools effectively.

Highest-signal resume keywords

Empathetic CommunicationHigh-Volume Call ManagementOrganizational SkillsGoogle Workspace ProficiencyEHR Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationDetail-OrientedReliableDependable

Tools & Technologies

Google WorkspaceEHR PlatformsCRMs

Industry Keywords

Patient CommunicationCustomer ServiceAdministrative SupportFront-Desk ExperienceCall Center Experience

About the role

Key responsibilities & impact

Handle inbound communication from patients and prospective patients via phone, email, and SMS
Respond same-day so communications do not remain unanswered
Route inquiries to the appropriate person or team
Resolve requests directly when possible
Execute clinical and administrative workflows
Troubleshoot with patients in the moment
Maintain knowledge of patient care team responsibilities and resources
Support patients and families throughout the patient lifecycle from first inquiry through ongoing care

Requirements

What you’ll need

Experience is welcome but not required
Experience in a front-desk, call center, customer service, or administrative support role is welcome
Empathetic and clear communication
Ability to handle high-volume calls and messages
Highly organized and detail-oriented
Ability to track multiple open threads across phone, voicemail, SMS, and email
Comfortable learning Google Workspace, EHR platforms, or CRMs
Ability to learn new software quickly
Reliable and dependable
Must be based in Canada
Comfortable working Eastern Time Zone hours

Benefits

Comp & perks

Remote-first team and flexibility of remote work
Growth and ownership opportunities
Opportunity to shape key processes
Mission-driven work supporting older adults and their families