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Patient Care Receptionist
Sailor Health. Serve as the first point of contact for patients, prospective patients, and families .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills through phone, email, and SMS while providing empathetic support to patients and families. Capable of managing high-volume inquiries and maintaining organization in a fast-paced environment.
Highest-signal resume keywords
Strong Phone Communication SkillsEmpathetic Communication StyleHigh-Volume Communication ManagementGoogle Workspace ProficiencyEHR Platform Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationCompassionate CommunicationHighly OrganizedDetail-OrientedReliable
Tools & Technologies
Google WorkspaceEHR PlatformsCRMs
Industry Keywords
Patient CareAdministrative SupportCall Center ExperienceCustomer ServiceFront-Desk Experience
About the role
Key responsibilities & impact- Serve as the first point of contact for patients, prospective patients, and families
- Handle inbound phone calls, emails, and SMS messages same-day
- Triage inquiries and route them to the appropriate person or care team
- Resolve simple requests directly when possible
- Execute and troubleshoot clinical and administrative workflows with patients
- Maintain knowledge of patient care team responsibilities and resources
- Support patients and families throughout the patient lifecycle, from initial inquiry through ongoing care
Requirements
What you’ll need- Based in Canada
- Comfortable working Eastern Time Zone hours
- Strong phone, email, and SMS communication skills
- Empathetic, clear, and compassionate communication style
- Ability to manage high-volume communications and multiple open threads
- Highly organized and detail-oriented
- Comfortable learning Google Workspace, EHR platforms, and CRMs
- Reliable and dependable
- Experience in front-desk, call center, customer service, or administrative support is welcome but not required
Benefits
Comp & perks- Remote-first team and flexible remote work
- Growth and ownership opportunities
- Opportunity to help bring mental health care to older adults
- Collaborative, purpose-driven team environment