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Patient Intake Coordinator
Sailor Health. Conduct introductory calls with existing patients interested in advocacy services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and active listening skills to support patients through advocacy services while maintaining organization and attention to detail in managing multiple patient interactions. Proficient in using Google Workspace, EHR systems, and CRMs to ensure accurate record-keeping and effective coordination.
Highest-signal resume keywords
Empathetic CommunicationActive ListeningOrganizational SkillsGoogle Workspace ProficiencyEHR Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR SystemsCRMsGoogle WorkspacePatient AdvocacyRecord Keeping
Soft Skills
EmpathyClear CommunicationDetail-OrientedSupportive AttitudeTime Management
Tools & Technologies
HealthieHubSpot
Industry Keywords
HealthcareCustomer ServiceAdministrative Support
About the role
Key responsibilities & impact- Conduct introductory calls with existing patients interested in advocacy services
- Guide patients through the advocacy onboarding process
- Coordinate with the advocacy team to ensure smooth transitions and follow-through
- Manage patient communications, including follow-ups, missed calls, and reassignments
- Maintain accurate and up-to-date records in Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
- Support existing patients as they access additional resources, coordination, and advocacy services
Requirements
What you’ll need- Based in Canada
- Comfortable working Eastern Time Zone hours
- Empathetic and clear communication
- Active listening and ability to support patients during vulnerable or emotional conversations
- Highly organized and detail-oriented
- Ability to manage multiple patients at different stages
- Comfortable learning and navigating Google Workspace, EHR systems, and CRMs
- Experience in healthcare, customer service, or administrative support is a plus, not required
- Willingness to work one of the listed shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, from either 9a–6p ET or 12p–9p ET
- Required application materials include a resume, LinkedIn URL, introductory video, and earliest potential start date
Benefits
Comp & perks- Remote-first team and flexibility of remote work
- Growth and ownership opportunities
- Opportunity to shape key processes and grow with the company
- Mission-driven work supporting older adults
- Collaborative team environment