Patient Intake Specialist, Mental Health

Sailor Health

. Serve as the first point of contact for patients and their families reaching out to Sailor Health .

Posted 9/30/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong empathetic communication and active listening skills to support patients through the mental health intake process. Proficient in managing multiple patients while ensuring a high level of organization and detail in care coordination.

Highest-signal resume keywords

Empathetic CommunicationActive ListeningPatient Care CoordinationGoogle Workspace ProficiencyEHR Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear CommunicationDetail-OrientedOrganizational Skills

Tools & Technologies

Google WorkspaceHealthieHubSpot

Industry Keywords

Mental HealthHealthcare AccessPatient SupportCare CoordinationCustomer Service

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and their families reaching out to Sailor Health
Guide older adults and caregivers through the mental health intake process
Provide patient support, care coordination, and emotional guidance
Help patients match with the right therapist
Ensure patients feel supported, confident, and understood throughout the intake journey
Manage multiple patients at different stages of the process
Take initiative and help shape key processes

Requirements

What you’ll need

Based in Canada
Excellent empathetic and clear communication skills
Active listening and ability to handle difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to learn new software quickly
Interest in mental health and healthcare access
Healthcare, customer service, or administrative support experience is welcome but not required
Ability to work Eastern Time Zone hours
Willingness to work one of the listed shifts between 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET

Benefits

Comp & perks

Remote-first team and flexible remote work
Growth and ownership opportunities
Opportunity to shape key processes
Mission-driven work supporting older adults and their families