Patient Support Coordinator

Sailor Health

. Provide exceptional post-intake support to Sailor Health patients .

Posted 9/16/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication and problem-solving skills while providing empathetic support to patients in a healthcare setting. Proficient in managing scheduling, billing inquiries, and utilizing electronic health record systems to ensure high-quality patient care.

Highest-signal resume keywords

Exceptional Written CommunicationExceptional Verbal CommunicationDetail-Oriented Problem-SolvingCustomer Support ExperienceEHR Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyProfessionalismCalm Under Pressure

Tools & Technologies

EHR SystemsMessaging PlatformsScheduling PlatformsBilling Platforms

Industry Keywords

Patient SupportCare CoordinationHealthcare AdministrationMental HealthcareOlder Adults Care

About the role

Key responsibilities & impact

Provide exceptional post-intake support to Sailor Health patients
Serve as the primary point of contact after patients begin care
Handle scheduling changes, billing questions, and Zoom troubleshooting
Respond to administrative and customer service requests via phone, email, and text
Provide friendly, empathetic, precise, and professional guidance
Ensure patients feel cared for, informed, and supported
Help deliver high-quality mental healthcare for older adults

Requirements

What you’ll need

Canada-based only
Full-time availability
Exceptional written and verbal communication
Ability to explain billing and scheduling information clearly
Detail-oriented problem-solving skills
Ability to identify issues, follow up proactively, and maintain accuracy
Ability to remain calm and professional while managing multiple requests
Comfort learning and using EHR, messaging, scheduling, and billing platforms
Experience in customer support, patient support, care coordination, or healthcare administration may be relevant

Benefits

Comp & perks

Remote work flexibility
Remote-first team environment
Growth and ownership opportunities
Opportunity to shape key processes
Mission-driven work supporting older adults and their families