FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Provider Support Coordinator
Sailor Health. Serve as the dedicated support resource for Sailor Health’s provider network .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and proactive problem-solving abilities while providing exceptional support to healthcare providers. Capable of managing inquiries related to caseloads, payroll, and benefits with a warm and empathetic communication style.
Highest-signal resume keywords
Provider Support ManagementTechnical TroubleshootingCustomer Service ExcellenceOrganizational SkillsEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingCaseload ManagementPayroll InquiriesBenefits Inquiries
Soft Skills
Empathetic CommunicationProactive Problem-SolvingOrganizational Skills
Industry Keywords
Provider Network SupportHealthcare SupportCustomer ServiceLogistical Support
About the role
Key responsibilities & impact- Serve as the dedicated support resource for Sailor Health’s provider network
- Manage inbound provider emails regarding support, caseload questions, technical troubleshooting, provider-patient matching, and payroll/benefits questions
- Resolve issues within scope and escalate matters such as payroll processing
- Answer provider calls in real time regarding logistical, technical, or patient-related issues
- Track provider requests, holds, and follow-ups through resolution
- Proactively contact providers to understand needs and support their caseloads
- Deliver warm, professional, solutions-focused customer service to therapists and clinicians
Requirements
What you’ll need- Must be based in Canada
- Full-time availability
- Comfortable working Eastern Time Zone hours
- Typical availability Monday–Friday, 9am–6pm ET, with occasional flexibility to work past 6pm ET
- Extremely organized with airtight follow-through
- Proactive and comfortable with ambiguity
- Sound judgment regarding urgency, ownership, and escalation
- Warm, empathetic communication style
- Ability to troubleshoot technical issues
- Ability to manage provider support, caseload, matching, payroll, and benefits inquiries
- Resume required
- Introductory video required
Benefits
Comp & perks- Remote work
- Flexible remote-first work arrangement
- Growth and ownership opportunities
- Opportunity to shape key processes
- Mission-driven work improving mental health outcomes for older adults