Provider Support Coordinator

Sailor Health

. Serve as a dedicated support resource for Sailor Health’s provider network .

Posted 9/17/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and the ability to manage provider support through effective communication and problem-solving. Proficient in troubleshooting logistical, technical, and patient-related issues while delivering empathetic customer service.

Highest-signal resume keywords

Provider Support ManagementTechnical TroubleshootingCustomer Service ExcellenceOrganizational SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email ManagementCall SupportIssue ResolutionRequest TrackingCaseload Management

Soft Skills

Empathetic CommunicationProactive Problem SolvingSound JudgmentAdaptability

Industry Keywords

Provider NetworkPayroll ProcessingPatient-Related IssuesLogistical Support

About the role

Key responsibilities & impact

Serve as a dedicated support resource for Sailor Health’s provider network
Manage inbound provider emails about support, caseloads, technical troubleshooting, provider-patient matching, and payroll/benefits questions
Resolve issues within scope and escalate matters such as payroll processing when necessary
Answer provider calls in real time regarding logistical, technical, or patient-related issues
Track open provider requests, holds, and follow-ups through resolution
Proactively contact providers to understand their needs and support their caseloads
Deliver warm, professional, solutions-focused customer service to therapists and clinicians

Requirements

What you’ll need

Full-time availability
Must be based in Canada
Ability to work Monday–Friday, 9am–6pm ET, with occasional flexibility past 6pm ET
Extremely organized with airtight follow-through
Proactive and comfortable with ambiguity
Sound judgment regarding urgency, ownership, and escalation
Warm, empathetic communication skills
Ability to troubleshoot logistical, technical, and patient-related issues
Ability to manage provider email and call support
Ability to track requests, holds, and follow-ups through resolution

Benefits

Comp & perks

Remote work flexibility
Remote-first team environment
Growth and ownership opportunities
Opportunity to shape key processes
Mission-driven work improving mental health care for older adults