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Application Analyst – ClinDoc, Stork
Saint Francis Health System. Perform system design, build, testing, validation, and ongoing support of assigned applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in system design, implementation, and support, with a strong focus on Epic certification and customer service. Capable of collaborating across interdisciplinary teams to optimize workflows and enhance application functionality.
Highest-signal resume keywords
Epic CertificationCommunity Connect SupportSystem DesignAnalytical Problem SolvingInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System DesignApplication SupportWorkflow OptimizationDocumentation MaintenanceIncident Management
Soft Skills
Customer ServiceTeam CollaborationIndependent WorkTime ManagementCommunication Skills
Tools & Technologies
Epic SoftwareHelp Desk Systems
Certifications & Qualifications
Epic CertificationHigh School Diploma or GEDBachelor's Degree
Industry Keywords
Health SystemFunctional WorkflowsInterdisciplinary TeamsOperational Experience
About the role
Key responsibilities & impact- Perform system design, build, testing, validation, and ongoing support of assigned applications
- Obtain and maintain in-depth knowledge of functional workflows and supporting software functionality
- Participate in future-state workflow review and development
- Complete system builds supporting new workflows
- Collaborate in workgroups and across interdisciplinary teams
- Identify system optimizations and enhancements
- Collaborate with vendors, technology teams, project teams, and end users to design and implement solutions
- Research issues and independently analyze complex matters to produce solution options
- Identify opportunities for functional improvement in applications
- Provide tier-2 support for application incidents reported through the help desk
- Maintain up-to-date documentation
- Implement changes using documented processes compliant with departmental policies and procedures
- Promote the Health System's Mission, Vision, and Values
- Provide a high level of customer service
- Coordinate activities of others and lead others in the same work performed without supervision
Requirements
What you’ll need- Epic-certified resource in the listed application preferred
- Strong experience supporting Community Connect customers preferred
- High school diploma or GED required
- Bachelor's degree strongly preferred
- Obtain and maintain Epic certification in assigned application module(s)
- One year of related experience
- Current internal/external Epic operational experience strongly preferred
- Ability to complete Epic certification and maintain certification in assigned application module(s)
- Basic computer skills
- Ability to work independently and within a team across multiple disciplines
- Ability to establish and meet work schedules within limited time frames and under tight deadlines
- Analytical ability to solve both business and technical problems
- Excellent interpersonal and communication skills
- Ability to travel as required for Epic training
- Ability to travel to remote work sites as needed
Benefits
Comp & perks- Full-time employment
- Day shift schedule