Manager, Field Service Engineer

Sakura Finetek Europe

. Lead and coordinate Field Service Engineers in the UK & Ireland .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and mentoring teams of engineers while ensuring operational excellence and compliance with industry regulations. Possesses excellent communication and stakeholder management skills to foster a collaborative customer experience.

Highest-signal resume keywords

Team LeadershipPeople ManagementStakeholder ManagementRegulatory ComplianceOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DegreePerformance ManagementCoachingQuality StandardsRegulatory Requirements

Soft Skills

Communication SkillsInfluencing SkillsNegotiation SkillsOrganizational SkillsRelationship Building

Industry Keywords

IVDRISO13485Medical DeviceDiagnosticsRegulated Industry

About the role

Key responsibilities & impact

Lead and coordinate Field Service Engineers in the UK & Ireland
Ensure high-quality technical support, operational excellence, and a consistent customer experience throughout the region
Translate departmental and company strategy into operational execution
Work closely with different departments and stakeholders to support an integrated customer journey
Foster a culture of trust, accountability, and continuous development
Mentor, coach, and facilitate team members
Create a safe environment for team members to perform, grow, and contribute to shared success
Balance operational execution with performance, quality, and customer-focused objectives
Travel up to 50% of working time

Requirements

What you’ll need

A higher education degree with a technical or engineering specialization
At least 5 years of experience leading a team of engineers
Proven experience in people management, coaching, and developing teams
Strong commercial awareness, stakeholder management and relationship-building skills
Excellent communication, influencing and negotiation skills
Strong organizational and performance management capabilities
Understanding of industry-specific regulations, such as IVDR and ISO13485
Ability to translate regulatory requirements into compliant processes, governance structures, and quality standards
Fluency in English
Experience in the medical device, diagnostics, or a related regulated industry is preferred
Willingness to travel up to 50% of working time
Valid EU work visa; visa sponsorship is not offered

Benefits

Comp & perks

Attractive salary package, including a bonus scheme
Company car
Mobile phone
Tablet
Laptop
Recognition of achievements
Professional development opportunities