FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Care Coordinator
Salma Health. Conduct patient screening calls for mental health and/or brain health concerns using structured protocols .
About the role
Key responsibilities & impact- Conduct patient screening calls for mental health and/or brain health concerns using structured protocols
- Serve as the first point of contact for initial inquiries, intake form completion, and onboarding
- Help patients understand and navigate insurance coverage and confirm eligibility
- Document patient interactions in dashboards and the electronic health record
- Identify safety risks and escalate concerns according to risk management procedures
- Collaborate with physicians, therapists, and care coordinators on appropriate care pathways
- Respond to inquiries by phone, secure messaging, and email; manage outbound engagement and follow-up calls
- Support treatment planning and discharge processes
- Collaborate with the local provider partnerships team on outbound partnership calls
- Schedule intake and follow-up appointments based on clinical recommendations and patient needs
- Coordinate rescheduling and related administrative workflows
- Maintain clinical, legal, and ethical documentation compliance
- Participate in supervision, team meetings, and professional development activities
- Promote patient-centered care, trust, compassion, and clear communication
- Liaise between levels of care to ensure continuity and appropriate transfer of clinical documentation
- Support cross-functional responsibilities, including Commercial Operations
- Create processes and procedures as necessary
Requirements
What you’ll need- Compliance with all state board requirements, including fingerprinting and application submission
- Proficiency with telehealth platforms and remote clinical workflows
- Strong interpersonal, communication, and documentation skills
- Experience working in a mental health clinic, psychiatric setting, or medical office
- Strong understanding of patient workflows and multidisciplinary collaboration
- Experience working in a fast-paced call center environment where multi-channel lead capture requires immediate follow-up
- Ability to work independently while contributing effectively to a collaborative, interdisciplinary team
- Comfortable working in a changing environment and contributing to team progress
- Spanish speaking is a plus
- Ability to work Monday, Tuesday, Wednesday, and Saturday from 8:30 AM to 7:00 PM Pacific Time
- Legally authorized to work in the United States
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- PTO
- Additional benefits
- Remote work
- On-site twice per year
- Flexible shift selection subject to availability
- 40 hours per week with a lunch break
- Employment authorization sponsorship may be considered case-by-case