Care Coordinator

Salma Health

. Conduct patient screening calls for mental health and brain health concerns using structured protocols .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient screening, intake processes, and documentation within mental health settings, while ensuring compliance with clinical and legal standards. Capable of effective communication and collaboration with multidisciplinary teams to support patient care pathways.

Highest-signal resume keywords

Patient ScreeningTelehealth PlatformsInterpersonal SkillsMental Health Clinic ExperienceDocumentation Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient WorkflowsInsurance Coverage AssistanceElectronic Health Record DocumentationRisk Management ProceduresAppointment SchedulingOutbound Call ManagementClinical Documentation StandardsMulti-Channel Lead CaptureSpanish Language ProficiencyRemote Clinical Workflows

Soft Skills

Communication SkillsTeam CollaborationAdaptabilityIndependencePatient-Centered Approach

Tools & Technologies

Telehealth PlatformsDashboards

Certifications & Qualifications

State Board ComplianceFingerprinting

Industry Keywords

Mental HealthPsychiatric SettingCall Center EnvironmentPatient EngagementClinical Teams

About the role

Key responsibilities & impact

Conduct patient screening calls for mental health and brain health concerns using structured protocols
Serve as the first point of contact for initial inquiries, intake form completion, and onboarding
Assist patients with insurance coverage, eligibility confirmation, and access to care
Document patient interactions in dashboards and the electronic health record
Identify safety risks and escalate concerns under risk management procedures
Collaborate with physicians, therapists, and care coordinators on appropriate care pathways
Respond to patient inquiries via phone, secure messaging, and email
Manage outbound calls for patient engagement and follow-up
Support treatment planning and discharge processes with clinical teams
Make outbound calls as a connector between external provider partnership opportunities and Salma Health
Schedule intake and follow-up appointments based on clinical recommendations and patient needs
Coordinate appointment rescheduling and related administrative workflows
Maintain compliance with clinical, legal, and ethical documentation standards
Participate in supervision, team meetings, and professional development activities
Promote a patient-centered approach throughout the care journey
Liaise between levels of care to ensure continuity and appropriate transfer of clinical documentation
Provide cross-functional support, including Commercial Operations
Create processes and procedures as needed

Requirements

What you’ll need

Compliance with all state board requirements, including fingerprinting and application submission
Proficiency with telehealth platforms and remote clinical workflows
Strong interpersonal, communication, and documentation skills
Experience working in a mental health clinic, psychiatric setting, or medical office
Strong understanding of patient workflows and multidisciplinary collaboration
Experience working in a fast-paced call center environment where multi-channel lead capture requires immediate follow-up
Ability to work independently while contributing to a collaborative, interdisciplinary team
Comfortable working in a changing environment and contributing to team progress
Spanish-speaking is a plus
Availability to work Monday, Tuesday, Wednesday, and Saturday from 8:30 AM to 7:00 PM PT
Ability to work 40 hours per week
Authorization to work in the United States is requested in the application
State board compliance requirements including fingerprinting and application submission

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
PTO
Remote work environment
On-site attendance twice per year
Choice of shifts subject to availability
40 hours per week with a lunch break
Sponsorship for employment authorization may be considered case-by-case