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Care Coordinator
Salma Health. Conduct patient screening calls for mental health and/or brain health concerns using structured protocols .
About the role
Key responsibilities & impact- Conduct patient screening calls for mental health and/or brain health concerns using structured protocols
- Serve as the first point of contact for initial inquiries and assist with intake form completion and onboarding
- Help patients understand and navigate insurance coverage, confirm eligibility, and facilitate access to care
- Document patient interactions in dashboards and the electronic health record
- Identify safety risks and escalate concerns according to risk management procedures
- Collaborate with physicians, therapists, and care coordinators on appropriate care pathways
- Respond to patient inquiries via phone, secure messaging, and email
- Manage outbound engagement and follow-up calls
- Support treatment planning and discharge processes with clinical teams
- Collaborate with the local provider partnerships team and connect external partnership opportunities with Salma Health
- Schedule intake and follow-up appointments based on clinical recommendations and patient needs
- Coordinate appointment rescheduling and related administrative workflows
- Maintain compliance with clinical, legal, and ethical documentation standards
- Participate in supervision, team meetings, and professional development activities
- Promote a patient-centered approach throughout the care journey
- Liaise between levels of care to ensure continuity and appropriate transfer of clinical documentation
- Provide additional cross-functional support, including Commercial Operations
- Create processes and procedures as necessary
Requirements
What you’ll need- Compliance with all state board requirements, including fingerprinting and application submission
- Proficiency with telehealth platforms and remote clinical workflows
- Strong interpersonal, communication, and documentation skills
- Experience working in a mental health clinic, psychiatric setting, or medical office
- Strong understanding of patient workflows and multidisciplinary collaboration
- Experience working in a fast-paced call center environment where multi-channel lead capture requires immediate follow-up
- Ability to work independently and contribute effectively to a collaborative, interdisciplinary team
- Comfortable working in a changing environment and contributing to team progress
- Spanish speaking is a plus
- Ability to work Monday, Tuesday, Wednesday, and Saturday from 8:30 AM to 7:00 PM PT
- Must be legally authorized to work in the United States (application question)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- PTO
- Remote work environment
- On-site attendance twice per year
- Choice of shifts, subject to availability and staffing needs
- 40 hours per week with a lunch break
- Employment authorization sponsorship may be considered case-by-case