Care Coordinator

. Conduct patient screening calls for individuals presenting with mental health and/or brain health concerns.

Posted 10/16/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Key responsibilities & impact

Conduct patient screening calls for individuals presenting with mental health and/or brain health concerns.
Serve as the first point of contact for initial inquiries, intake form completion, and onboarding.
Help patients understand and navigate insurance coverage and confirm eligibility.
Document patient interactions in designated dashboards and the electronic health record.
Identify safety risks and escalate concerns according to risk management procedures.
Collaborate with physicians, therapists, and care coordinators on appropriate care pathways.
Respond to patient inquiries via phone, secure messaging, and email; manage outbound engagement and follow-up calls.
Support treatment planning and discharge processes with clinical teams.
Collaborate with the local provider partnerships team on outbound calls.
Schedule intake and follow-up appointments and coordinate logistics.
Manage appointment rescheduling and related administrative workflows.
Maintain compliance with clinical, legal, and ethical documentation standards.
Participate in supervision, team meetings, and professional development activities.
Promote a patient-centered approach throughout the care journey.
Liaise between levels of care to ensure continuity and appropriate transfer of clinical documentation.
Provide additional cross-functional support, including Commercial Operations.
Create processes and procedures as necessary.

What you’ll need

Compliance with all state board requirements, including fingerprinting and application submission.
Proficiency with telehealth platforms and remote clinical workflows.
Strong interpersonal, communication, and documentation skills.
Experience working in a mental health clinic, psychiatric setting, or medical office, with a strong understanding of patient workflows and multidisciplinary collaboration.
Experience working in a fast-paced call center environment where multi-channel lead capture requires immediate follow-up to maintain optimal clinic capacity.
Ability to work independently while contributing effectively to a collaborative, interdisciplinary team environment.
Comfortable working in a change environment and contributing to progress within the team.
Spanish speak a plus.
Must be legally authorized to work in the United States, as indicated by the application form.
Ability to work Monday, Tuesday, Wednesday, and Saturday from 8:30 AM to 7:00 PM Pacific time.

Comp & perks