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Care Coordinator
Salma Health. Conduct patient screening calls for individuals with mental health and/or brain health concerns .
About the role
Key responsibilities & impact- Conduct patient screening calls for individuals with mental health and/or brain health concerns
- Serve as the first point of contact for initial inquiries into Salma Health
- Assist with intake form completion and onboarding
- Help patients understand and navigate insurance coverage and confirm eligibility
- Document patient interactions in dashboards and the electronic health record (EHR)
- Identify potential safety risks and escalate concerns according to risk management procedures
- Collaborate with physicians, therapists, and care coordinators on appropriate care pathways
- Respond to patient inquiries via phone, secure messaging, and email
- Manage outbound calls for engagement and follow-up
- Support treatment planning and discharge processes
- Make outbound calls as a connector between external provider partnership opportunities and Salma Health
- Schedule intake and follow-up appointments
- Coordinate appointment rescheduling and related administrative workflows
- Maintain compliance with clinical, legal, and ethical documentation standards
- Participate in supervision, team meetings, and professional development activities
- Serve as liaison between levels of care and ensure continuity of clinical documentation
- Support cross-functional responsibilities, including Commercial Operations
- Create processes and procedures as necessary
Requirements
What you’ll need- Compliance with all state board requirements, including fingerprinting and application submission
- Proficiency with telehealth platforms and remote clinical workflows
- Strong interpersonal, communication, and documentation skills
- Experience working in a mental health clinic, psychiatric setting, or medical office
- Strong understanding of patient workflows and multidisciplinary collaboration
- Experience working in a fast-paced call center environment where multi-channel lead capture requires immediate follow-up
- Ability to work independently while contributing effectively to a collaborative, interdisciplinary team
- Comfortable working in a change environment and contributing to progress within the team
- Spanish speaking is a plus
- Must be legally authorized to work in the United States
- Availability for Monday, Tuesday, Wednesday, and Saturday from 8:30 AM to 7:00 PM Pacific Time
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- PTO
- Remote work environment
- Ability to choose from several shifts, subject to availability
- 40 hours per week with a lunch break
- Sponsorship for employment authorization may be considered case-by-case