Field Collections and Legal Administrator

SALMON ROBOTICS LIMITED

. Provide administrative and operational support to the Field Collections Department.

Posted 11/12/2026full-timePhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and problem-solving skills while providing administrative and operational support in a fast-paced environment. Proficient in managing multiple tasks, maintaining accurate documentation, and collaborating effectively across departments.

Highest-signal resume keywords

Administrative SupportOperational CoordinationMicrosoft Office ProficiencyCustomer Support ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationDocument PreparationCase ProcessingPayment VerificationRecord Maintenance

Soft Skills

Strong Communication SkillsOrganizational SkillsProblem-Solving SkillsTeam CollaborationAdaptability

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointGoogle WorkspaceCRM Systems

Industry Keywords

Field CollectionsFinancial ServicesLendingSmall ClaimsRepossession

About the role

Key responsibilities & impact

Provide administrative and operational support to the Field Collections Department.
Serve as the primary contact for Field Officers regarding account inquiries, account status, payment verification, and system-related concerns.
Coordinate with Customer Service, Operations, Finance, Legal, and other departments to resolve field-related concerns.
Monitor and track pending requests, provide updates, and maintain records of requests, escalations, and resolutions.
Support the Moto Repossession Team by preparing, consolidating, and organizing repossession documents and account records.
Verify account status, payment confirmations, outstanding requirements, and supporting documentation.
Track repossession assignments, document requests, account inquiries, recovered units, redemption, and release requirements.
Escalate unresolved inquiries, missing documents, payment discrepancies, and delayed requests.
Assist the Small Claims Case Officer with case-processing documents, client records, account histories, payment records, case folders, and Legal endorsements.
Check Small Claims documentation for completeness and maintain repositories and trackers for case status.
Prepare daily, weekly, and monthly operational reports, presentations, and meeting materials.
Update trackers for endorsements, legal cases, recoveries, repossession activities, and operational requests.
Organize and archive department records, demand letters, case documents, and operational files.
Validate account information, maintain accurate data, monitor deadlines, and follow up on incomplete requirements.
Protect confidential customer information in accordance with company policies and data privacy requirements.
Identify recurring operational issues and recommend improvements to workflows, SOPs, checklists, tracking, reporting, and turnaround time.

Requirements

What you’ll need

Preferably a Bachelor's degree in Business Administration, Finance, Management, or a related field; undergraduates may also be considered.
At least 1–2 years of experience in administration, operations, collections, or customer support.
Experience in financial services or lending is an advantage.
Strong organizational skills and ability to manage multiple tasks and meet deadlines.
Excellent written and verbal communication skills.
Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Experience using Google Workspace, including Google Sheets, Docs, and Drive, is an advantage.
Experience using CRM or collection management systems is preferred.
High level of attention to detail and accuracy in documentation.
Ability to handle confidential and sensitive information professionally.
Strong problem-solving and coordination skills, with ability to work effectively across multiple departments.
Ability to work independently with minimal supervision while collaborating effectively within a team.
Willingness to learn legal documentation processes, particularly Small Claims case preparation and repossession documentation requirements.
Demonstrates integrity, accountability, and a strong sense of ownership.
Adaptable to a fast-paced and dynamic work environment.
English proficiency is assessed as part of the application process.

Benefits

Comp & perks

Hybrid work arrangement
Core working hours of 12 PM to 6 PM (GMT+8)
Business trip/relocation opportunities to the Philippines are addressed in the application process