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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing global HR operations, optimizing HRIS platforms, and ensuring compliance with international employment practices and data privacy regulations. Proven ability to lead process improvement initiatives and develop effective HR shared services models across multinational organizations.
Highest-signal resume keywords
Global HR Operations ManagementHRIS OptimizationCompliance with Employment LawsProcess Improvement LeadershipStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR OperationsHRIS ManagementPayroll AdministrationData Privacy ComplianceAnalytical ReportingProject ManagementService Delivery StandardsEmployee Lifecycle ProcessesMergers and Acquisitions SupportGlobal HR Technology
Soft Skills
CommunicationProblem-SolvingChange ManagementCollaborationTeam Development
Tools & Technologies
UKGADPWorkdayHR Help DesksTicketing SystemsSelf-Service Platforms
Certifications & Qualifications
SHRM-CPSHRM-SCPPHRSPHR
Industry Keywords
Shared ServicesGlobal OrganizationsInternational Employment PracticesData GovernanceCompliance Reporting
About the role
Key responsibilities & impact- Manage HR operations for a large, field-based workforce across multiple locations
- Oversee shift-based employee administration, workforce compliance, and employee lifecycle transactions
- Execute day-to-day global HR operations across multiple countries and entities
- Assist with implementing a global HR shared services model, including Tier 1/2/3 support structures, service delivery standards, SLAs, knowledge and policy management, and case management processes
- Optimize HR help desks, ticketing systems, and self-service platforms
- Support global HR data governance, accuracy, integrity, security, and compliance across HR systems
- Manage and optimize HRIS platforms and related technology integrations
- Lead process improvement, automation, and standardization initiatives across HR workflows
- Drive operational readiness and integration efforts related to mergers, acquisitions, divestitures, and organizational transformations
- Ensure compliance with employment laws, labor regulations, data privacy requirements, and record retention standards
- Hire, develop, and manage shared services team members
- Establish quality, productivity, and customer service standards
- Serve as escalation point for complex employee, manager, HRIS, and compliance issues
- Support internal and external audits by maintaining accurate records and delivering workforce and compliance reporting
- Train and enable HR teams and employees on HR systems, self-service capabilities, and service delivery processes
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience
- 6+ years of progressive experience in HR Operations, HRIS, Shared Services, Payroll, or a related function
- Experience supporting global or multinational organizations across multiple countries and legal entities
- Hands-on experience with UKG, ADP, Workday, or comparable enterprise HR technology platforms
- Demonstrated success building, scaling, or transforming HR shared services organizations and service delivery models
- Knowledge of global HR operations, employee lifecycle processes, payroll administration, compliance, and HR technology
- Experience supporting multi-country payroll environments and partnering with regional payroll providers
- Strong understanding of international employment practices, HR compliance requirements, and data privacy regulations, including GDPR and other regional privacy standards
- Advanced analytical and reporting skills, including experience developing executive-level workforce metrics and dashboards
- Proven project management experience leading large-scale process improvement, transformation, or system implementation initiatives
- Strong stakeholder management skills with the ability to collaborate across HR, Finance, IT, Legal, and senior business leadership
- Excellent communication, problem-solving, and change management capabilities
- Experience supporting employees across North America, EMEA, and LATAM
- Experience leading global HR system implementations, upgrades, or migrations
- Experience supporting mergers, acquisitions, and post-transaction integration activities
- SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent HR certification
- Experience in high-growth, private equity-backed, or multinational organizations
Benefits
Comp & perks- 8 company-paid holidays
- 2 floating holidays
- PTO
- Medical, Dental, and Vision insurance
- Employee Assistance Program
- Employer-supported 401(K) with immediate 100% vesting
- 3% employer match and a 50% match on the next 2%
- HSA
- Mental health resources
- Gym discounts
- Discounted legal services
- Discounted home & auto insurance
- Discounted pet insurance
- ID theft protection
- Discounted Group Life & AD&D
- Discounted Group Short & Long-term Disability
- Parental leave
