Technical Support Specialist

Salvo Software

. Provide remote Tier 1 and Tier 2 support for users across multiple locations in the Americas, resolving hardware, software, network, and access issues .

Posted 11/6/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 technical support, managing user accounts in Active Directory, and troubleshooting hardware and software issues. Proficient in maintaining security protocols and documentation while effectively communicating with users across diverse locations.

Highest-signal resume keywords

Active Directory ManagementWindows Environment SupportNetworking FundamentalsTechnical Documentation WritingPowerShell Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingProvisioningImagingEndpoint ProtectionPatch ManagementMFA ImplementationDevice ConfigurationUser Account ManagementNetwork Configuration

Soft Skills

Clear CommunicationPatienceUser Guidance

Tools & Technologies

Ticketing SystemVPNRoutersFirewallsSwitches

Industry Keywords

IT SupportTechnical SupportRemote SupportDevice Lifecycle ManagementAccess Control

Tech Stack

Tools & technologies

DNSFirewalls

About the role

Key responsibilities & impact

Provide remote Tier 1 and Tier 2 support for users across multiple locations in the Americas, resolving hardware, software, network, and access issues
Handle the full lifecycle of NUC computers and other devices, including provisioning, configuration, updates, troubleshooting, and retirement
Manage user accounts, groups, and permissions in Active Directory and related systems
Set up and remove access, devices, and accounts for incoming and departing team members
Support VPN access and diagnose connectivity issues for remote users and office locations
Support hardware upgrades and configurations, including routers, firewalls, and switches, in line with infrastructure standards
Apply patches, maintain endpoint protection, and enforce MFA and other security policies
Maintain accurate records of hardware, software licenses, and device assignments
Maintain tickets, runbooks, and troubleshooting guides
Escalate issues requiring deeper investigation to the DevOps Engineer with complete context

Requirements

What you’ll need

3–5 years in IT or technical support, including hands-on work with end-user devices and accounts
Solid experience supporting Windows environments and managing users and permissions in Active Directory
Experience provisioning, imaging, and troubleshooting desktops, laptops, or small form-factor PCs
Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and basic configuration of routers, firewalls, and switches
Familiarity with patch management, endpoint protection, MFA, and access control best practices
Experience with a ticketing system and writing clear technical documentation
Basic PowerShell or Bash to automate repetitive tasks (preferred)
Advanced English, spoken and written (B2 or higher), and fluent Spanish
Patient, clear communicator who can guide non-technical users through solutions remotely
Based in Mexico and comfortable supporting teams across Americas time zones