Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
SambaSafety

Service Desk Administrator II

SambaSafety

. Provide exceptional support for macOS and Windows 11 systems .

Posted 11/5/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing IT support for macOS and Windows 11 systems, including troubleshooting, deployment, and management of end-user environments. Proficient in utilizing tools like Atlassian Jira and Confluence for issue resolution and process documentation.

Highest-signal resume keywords
IT Support ExperienceMacOS And Windows 11 ManagementOffice 365 And Active Directory ManagementNetworking And Security KnowledgeCustomer Support Excellence

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
MacOS ManagementWindows 11 ManagementAWS WorkSpacesNetworking TroubleshootingEndpoint SecurityMobile Device ManagementActive DirectoryAzure Active DirectoryAtlassian JiraAtlassian Confluence
Soft Skills
Exceptional Customer SupportCuriosityTenacity For Learning
Tools & Technologies
Microsoft TeamsOktaVPNIruKandjiNinjaRMMIntune
Certifications & Qualifications
Microsoft CertificationsNetworking CertificationsSecurity CertificationsAWS Certifications
Industry Keywords
Enterprise IT SupportRemote AccessOnsite SupportConference Room SupportIT Process Improvement

Tech Stack

Tools & technologies
AWSAzureMacOS

About the role

Key responsibilities & impact
  • Provide exceptional support for macOS and Windows 11 systems
  • Review, manage, and resolve internal customer issues onsite and for remote workers across the US and internationally through Atlassian Jira Service Management
  • Support the Denver, Colorado DTC site and executives
  • Support A/V Microsoft Teams conference rooms used for executive meetings
  • Produce Company All Hands meetings
  • Support networking and printers
  • Update IT processes and knowledge base articles in Atlassian Confluence
  • Deploy, manage, and automate end-user macOS and Windows 11 systems
  • Define and implement IT changes to increase reliability and reduce support burden
  • Build, manage, and support macOS, Windows 11, macOS Parallels VMs, and AWS WorkSpaces systems
  • Troubleshoot productivity software, security platforms, collaboration tools, network connectivity, and end-user workstations
  • Deploy and refresh workstations and peripherals for new hires and internal customers, locally and remotely
  • Optimize mobile device provisioning for automation, security, patching, and updates
  • Manage Okta, O365 Teams/security/distribution groups, corporate access, and application provisioning
  • Own ticket resolution from open to close within agreed SLAs and collaborate with the broader IT team

Requirements

What you’ll need
  • On-site support for local Executives and Company All Hands production
  • Curiosity and possess a tenacity for learning
  • Experience maintaining and updating onsite hardware and software systems, including Teams rooms for conferencing, site networking, and printers
  • At least 3 years of providing IT support in an enterprise environment with exceptional customer support
  • Associate Degree in Computer Science or other related field/technical school or equivalent work experience
  • Experience managing Office 365, Active Directory and Azure Active Directory, Okta, macOS Tahoe or newer, Windows 11, and AWS workspaces
  • Thorough understanding of hardware, software, wired/wireless/internet networking, remote access and VPN, endpoint security, and peripherals in both macOS and Windows 11 environments
  • Microsoft/Networking/Security/AWS Certifications desired
  • Mobile device management platform experience preferred (Iru/Kandji/NinjaRMM/Intune)
  • Daily in-office support and 8am–5pm coverage required in Denver, Colorado

Benefits

Comp & perks
  • Flexible and generous Paid Time Off
  • Paid Volunteer Days
  • 401k Employer Match
  • Generous Healthcare Benefits
  • Up to 12 weeks paid time off for maternity leave based on tenure
  • Wellness & Tuition Reimbursement
  • Flexible Work Arrangements
  • SambaSafety swag
  • SambaSafety Events