Administrator, Donor Services

San Diego Foundation

. Serve as an initial point of contact for donors and fundholders, responding to inquiries and providing general assistance.

Posted 9/23/2026full-timeSan Diego • California • United StatesJunior💰 $26 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support and customer service skills, with proficiency in Microsoft Office applications and database management. Capable of managing multiple priorities in a fast-paced environment while maintaining attention to detail and accuracy.

Highest-signal resume keywords

Administrative SupportCustomer Service OrientationDatabase ManagementMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecord ManagementReport GenerationFund AdministrationGrant Processing

Soft Skills

Interpersonal CommunicationAttention to DetailTime ManagementCollaborationAdaptability

Tools & Technologies

Raiser’s EdgeFinancial EdgeGrantedGEMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

NonprofitPhilanthropicDonor-Facing EnvironmentFundholder EngagementConstituent Records

About the role

Key responsibilities & impact

Serve as an initial point of contact for donors and fundholders, responding to inquiries and providing general assistance.
Support contributions, grant recommendations, fund activity, and routine service requests.
Prepare new fund agreements, fund change forms, and related documentation.
Support donor stewardship activities, including welcome letters, acknowledgments, correspondence, mailings, and other donor communications.
Build and maintain online donation pages using established templates.
Provide administrative and logistical support for donor meetings, events, and engagement activities.
Maintain accurate electronic files, tracking systems, templates, and administrative records.
Process and track fund-related documentation according to established procedures.
Support gift, grant, and fund administration with Donor Services, Gift Processing, Finance, and other teams.
Assist with data pulls, reports, and operational information related to donations, grantmaking, funds, and donor activity.
Support process improvements that strengthen accuracy, consistency, efficiency, and the donor experience.
Cross-train on Donor Services and Gift Processing responsibilities and provide backup coverage.
Assist with special projects and department initiatives.
Maintain constituent, fund, gift, and related records in Raiser’s Edge, Financial Edge, GrantedGE, and other systems.
Follow data-entry standards, procedures, and quality-control practices.
Maintain constituent codes, attributes, queries, reports, and other database fields.
Support data requests, queries, exports, and reports.
Identify and resolve data inconsistencies or errors with appropriate team members.
Collaborate across Development & Stewardship, Finance, Community Impact, and other departments.
Provide occasional front desk telephone and in-person reception coverage.
Support organizational initiatives, events, and administrative projects.

Requirements

What you’ll need

Minimum one (1) year of experience in administrative support, customer service, operations, or a related function in a professional office environment.
Demonstrated ability to manage administrative systems, records, and workflows with strong attention to detail, accuracy, and timeliness.
Strong customer service orientation and ability to interact professionally with donors, fundholders, colleagues, and external stakeholders.
Ability to work independently, manage multiple assignments, prioritize competing responsibilities, and meet deadlines.
Demonstrated initiative and problem-solving skills, including the ability to identify issues and recommend or implement appropriate solutions.
Dependable and collaborative team member with a positive, professional, and adaptable approach.
Strong interpersonal, verbal, and written communication skills.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Experience with database applications, data entry, record management, and report generation.
Ability to learn new systems, processes, and technology.
Ability to work effectively in a fast-paced and changing environment.
Commitment to the mission and values of San Diego Foundation.
Ability to read, write, and speak English fluently.
Spanish proficiency preferred.
Able to work effectively in a fast-paced, collaborative environment with multiple priorities.
Able to sit, stand, walk, or drive for periods of time, with or without accommodation.
Able to view and use a computer screen for extended periods, with or without accommodation.
Able to enter and retrieve information using a keyboard, computer, or other tools.
Able to communicate effectively by phone, video, in person, or through alternative methods, with or without accommodation.
Able to remain seated or standing for extended periods, with or without accommodation.
Able to move items weighing up to 20 pounds or request assistance when needed.
Occasional support for donor meetings, organizational events, front desk coverage, or other onsite activities may be required.
Preferred: Experience working in a nonprofit, philanthropic, financial services, or donor-facing environment.
Preferred: Experience with Blackbaud products, including Raiser’s Edge, Financial Edge, or GrantedGE.

Benefits

Comp & perks

Hourly, Non-Exempt $26.00-$29.00
Supportive, inclusive company culture; recognized as a Top Workplace by the San Diego Union-Tribune 5 years in a row
Hybrid work environment with support for home office setup
Option for a 9/80 work schedule, providing every other Friday off
100% employer-paid medical, dental, vision, life, AD&D, and long-term disability insurance for employees
75% employer-paid premiums for eligible dependents
403(b) retirement plan with up to 4% employer match, plus annual discretionary contributions
Earned Incentive Program
Three weeks of paid time off annually, plus an additional organization-wide paid week off in July
13 paid holidays, plus 2 paid volunteer days each year
Extended Health Care Time accrual for sick leave, family care, and parental leave
Four-week paid sabbatical after every five years of service
$100 monthly cell phone and internet reimbursement
$75 quarterly wellness or gym reimbursement
Annual $600 match to a nonprofit of your choice through a Donor Advised Fund
Annual service recognition with a $100 donation to a nonprofit of your choice