Applications Support Analyst – Professional Billing

Sanford Health

. Performs routine healthcare information system and application support .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $26 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare information system support, application workflow improvements, and effective communication across integrated teams. Proficient in creating training documentation and utilizing reporting mechanisms to analyze and resolve service requests.

Highest-signal resume keywords

Application SupportHealthcare Information SystemsTraining Documentation CreationVerbal And Written CommunicationITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsIncident ResolutionReport AnalysisWorkflow ImprovementSoftware DevelopmentWeb-Based ApplicationsDatabase ProficiencyPresentation Software ProficiencySpreadsheets ProficiencyWord Processing Proficiency

Soft Skills

Interpersonal SkillsDiplomatic CommunicationProblem SolvingTeam CollaborationCustomer Service

Tools & Technologies

Multimedia ToolsReporting MechanismsInformation Technologies

Certifications & Qualifications

Information Technology Certification

Industry Keywords

HealthcareITILState And Federal LawsRegulations

About the role

Key responsibilities & impact

Performs routine healthcare information system and application support
Investigates or escalates support issues using analytical skills and experience
Resolves incidents and service requests
Assists in creating and maintaining training documentation
Supports and/or leads training sessions using appropriate presentation techniques
Researches, analyzes, and recommends application workflow improvements
Creates and analyzes reports using multiple reporting mechanisms
Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies supporting business needs
Participates in a team approach and works with other departments and outside vendors
Manages change, solves problems, and prioritizes daily tasks
Provides verbal and written communication and customer service across integrated teams

Requirements

What you’ll need

Bachelor's Degree required
Area of focus in Information Technology, Healthcare, Business, or related field preferred
One year of relevant experience in application support, hardware or interface preferred
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing
Proficiency with word processing, spreadsheets, databases, and presentation software required
Proficient verbal and written communication required
Ability to communicate diplomatically across integrated teams
Good interpersonal skills
Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred
Basic knowledge and support of ITIL philosophies helpful when applicable
Knowledge of state and federal laws, rules and regulations when applicable