Financial Counselor

Sanford Health

. Answer billing questions . Review patients' insurance coverage and Explanation of Benefits (EOBs) . Clarify charges incurred and reasons for charges . Explain insurance denials to patients . Review payment plan

Posted 10/2/2026full-timeFargo • North Dakota • United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance concepts, patient billing, and payment arrangements while effectively communicating with patients to clarify charges and resolve issues. Proficient in navigating complex software systems and understanding third-party payer processes.

Highest-signal resume keywords

Insurance KnowledgePatient Billing AssistanceEOB InterpretationCommunication SkillsHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Coverage ReviewPayment Plan GuidelinesCost EstimationBasic BookkeepingEOB AnalysisPayment Assistance ProgramsMedical Assistance PaperworkPrepayment CollectionProblem ResolutionPatient Education

Soft Skills

EmpathyInterpersonal SkillsConflict ResolutionCustomer Service

Tools & Technologies

Online SystemsComplex Software

Industry Keywords

Third Party PayersHealthcare ServiceHealth InsuranceMedicaidDisability Programs

About the role

Key responsibilities & impact

Answer billing questions
Review patients' insurance coverage and Explanation of Benefits (EOBs)
Clarify charges incurred and reasons for charges
Explain insurance denials to patients
Review payment plan guidelines and assist with payment arrangements
Determine eligibility for payment assistance programs and assist with applications
Educate patients about insurance concepts, coverage, referrals, and effective dates
Assist with medical assistance paperwork and referrals to Medicaid, insurance aid, or disability programs
Advise uninsured patients on medical costs and establish payment plans
Interact with patients in person, empathize, and diffuse strong emotions
Calculate and provide procedure cost estimates and anticipated patient costs
Advise on and collect prepayments for services not covered by insurance
Perform guest service duties as needed
Perform other duties as assigned

Requirements

What you’ll need

Computer skills sufficient to operate on-line systems and complex software with advanced functionality
Oral and written communication skills sufficient to interpret and apply policies and procedures for clarification and problem resolution
Knowledge of third party payers and basic bookkeeping or accounting principles is required
Thorough understanding of insurance products and ability to accurately read an EOB to determine adjustments, payments received, and pending balances
High school diploma or equivalent preferred
Post-secondary education preferred
Two years' experience in healthcare service or health insurance preferred