Patient Access Representative

Sanford Health

. Perform patient registration and scheduling duties .

Posted 11/10/2026full-timeRemote • Wisconsin • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, scheduling, and managing provider schedules while ensuring excellent customer service and confidentiality. Proficient in medical terminology and capable of coordinating appointments and referrals effectively.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingMedical TerminologyCustomer Service SkillsConfidentiality Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingMedical TerminologyChart PreparationBilling SupportTelemed CoordinationFinancial ResponsibilityPre-AuthorizationDocument ManagementReferral Coordination

Soft Skills

Excellent Customer ServiceEmpathyTeam CollaborationProfessional CommunicationMentoring

Tools & Technologies

Multi-Line TelephoneElectronic Filing Systems

Certifications & Qualifications

BLS Certification

Industry Keywords

Medical Office SettingPatient AccessConfidentialityHigh-Volume Outbound WorkCo-PaymentsPre-PaymentsAccount Payments

About the role

Key responsibilities & impact

Perform patient registration and scheduling duties
Contact patients by phone to schedule appointments and perform high-volume outbound work
Verify patient demographics and complete registration paperwork
Create electronic files and provide, scan, and route necessary forms and documents
Educate patients and capture signatures on required paperwork
Establish financial responsibility and collect co-payments, pre-payments, and account payments
Schedule appointments and procedures, coordinate referrals, and conduct pre-authorization
Arrange interpreter services and check patients in and out
Coordinate appointments with nursing teams and providers
Manage provider schedules, work queue issues, recalls, and waitlists
Operate multi-line telephones and potentially serve as a switchboard operator
Perform additional duties including chart preparation, billing support, reporting, reminder calls, Telemed coordination, and supply ordering
Mentor new Patient Access Representatives and other staff
Maintain confidentiality and promote respectful, cooperative service

Requirements

What you’ll need

High school diploma or equivalent preferred
Post-secondary education helpful
One year of work experience, preferably in a medical office setting
Medical terminology helpful
Customer service skills essential
Six months of customer service experience desired
May require BLS for certain locations and/or settings
Ability to work independently and as part of a team
Excellent customer service and ability to empathize with patients and their situations
Working knowledge of medical terminology
Professional written communication when making notes
Ability to maintain confidentiality of sensitive information