Patient Access Representative

Sanford Health

. Greet patients/residents . Verify patient/resident demographics to accurately register and/or schedule patients/residents . Handle related paperwork and create electronic files . Provide, scan, and route necessary

Posted 10/13/2026part-timeEau Claire • Wisconsin • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage patient registration processes effectively, including scheduling, financial arrangements, and maintaining confidentiality. Proficient in medical terminology and capable of collaborating with healthcare teams to ensure seamless patient care.

Highest-signal resume keywords

Patient RegistrationCustomer Service SkillsMedical TerminologyAppointment SchedulingBLS Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Charge EntryBillingElectronic File ManagementReferral CoordinationPre-Authorization

Soft Skills

EmpathyProfessional CommunicationTeam CollaborationConfidentiality Maintenance

Tools & Technologies

Multi-Line TelephoneElectronic Health Records

Certifications & Qualifications

BLS Certification

Industry Keywords

Medical OfficePatient AccessHealthcare CoordinationInsurance ClaimsPatient Financial Assistance

About the role

Key responsibilities & impact

Greet patients/residents
Verify patient/resident demographics to accurately register and/or schedule patients/residents
Handle related paperwork and create electronic files
Provide, scan, and route necessary forms and documents
Educate patients/residents and capture signatures on necessary paperwork
Establish and assign financial responsibility and/or assist with arrangements
Collect co-payments, pre-payments, and/or account balance payments
Address and resolve registration work queue issues, including errors, denied insurance claims, and registration database maintenance
Schedule patient/resident appointments and procedures
Obtain and coordinate referrals and conduct pre-authorization
Arrange interpreter services
Check patients/residents in and out
Offer enrollment to additional resources
Collaborate with nursing teams and providers to coordinate appointments
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists
Operate multi-line telephones and, depending on location, serve as a switchboard operator
Prepare and coordinate charts and organize supporting provider documents
Discuss pre-payment responsibilities and initiate/collaborate on patient/resident financial assistance
Track visits and manage health information on patient/resident accounts
Work on weekly and monthly reports
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments and maintain providers and schedules
Perform charge entry/billing and charge verification
Make appointment reminder calls
Support hospital admissions
Make copies, send faxes, and order supplies
Mentor new Patient Access Representatives and other staff
Maintain professionalism, confidentiality, mutual respect, and cooperation

Requirements

What you’ll need

High school diploma or equivalent preferred
Post-secondary education helpful
One year of work experience, preferably in a medical office setting
Medical terminology helpful
Customer service skills essential
Six months of customer service experience desired
May require BLS for certain locations and/or settings
Excellent customer service and ability to empathize with patients and their situations
Working knowledge of medical terminology
Professional written communication when making notes
Ability to work as part of a team and independently
Ability to maintain confidentiality of sensitive information
Ability to frequently take direction from the nursing team