Patient Access Representative

Sanford Health

. Greet patients and verify demographics .

Posted 11/9/2026full-timeWalker • Minnesota • United StatesMid-LevelSenior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, financial responsibility management, and effective communication within a healthcare environment. Proficient in coordinating appointments, handling insurance claims, and utilizing computer systems for patient information management.

Highest-signal resume keywords

Patient Registration ProceduresCustomer Service ExperienceFinancial Responsibility ManagementMedical Terminology KnowledgeComputer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ManagementInsurance Claims ResolutionAppointment CoordinationPatient Financial AssistanceHealth Information Tracking

Soft Skills

Communication SkillsProblem-SolvingOrganizational Skills

Tools & Technologies

Billing SystemsSystem ApplicationsMulti-Line Phone

Industry Keywords

Healthcare SettingPatient AccountsPre-AuthorizationInterpreter ServicesTelemedicine

About the role

Key responsibilities & impact

Greet patients and verify demographics
Create, scan, and route documents or electronic forms
Explain documents and capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with payment arrangements
Collect co-payments, pre-payments, and account balance payments
Address and resolve registration errors or denied insurance claims
Coordinate and schedule appointments with nursing teams and providers
Obtain and coordinate referrals and conduct pre-authorization
Arrange interpreter services
Check patients in and out
Operate a multi-line phone
Resolve work queue issues, manage recalls and waitlists, and serve as switchboard operator
Prepare and coordinate charts
Organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits and health information on patient accounts
Compile, distribute, administer, and score assessments
Coordinate telemedicine appointments
Make appointment reminder calls
Support hospital admissions
Perform office duties such as copying and faxing

Requirements

What you’ll need

Previous customer service experience in an office setting, preferably in a healthcare setting
Knowledge of registration procedures
Extensive computer skills
Basic knowledge of system applications, billing systems, and third party payers
Medical terminology desired
Post secondary education or equivalent training in a healthcare or business related field is preferred