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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while ensuring compliance with state resale requirements and maintaining accurate customer information. Proficient in Microsoft Office and capable of managing multiple tasks with attention to detail and effective communication.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyAttention To DetailOrganizational SkillsVerbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Self-MotivatedTeam CollaborationTime ManagementFlexibility With Change
Tools & Technologies
Customer SoftwareInformation Systems
Industry Keywords
Resale RequirementsResale Certificate RenewalsCustomer Information UpdatesState SchedulesPunctuality
About the role
Key responsibilities & impact- Ensure SanMar customers comply with each state’s resale requirements
- Process resale certificate renewals according to state schedules
- Maintain working knowledge of various forms and state requirements
- Monitor incoming faxes and emails for the Resale Team and route them as needed
- Complete customer information updates within 24 hours, including address, name, and ownership changes
- Assist with resale issues and renewals by working with customers, Inside Sales, and Credit departments
- Request resale forms when required
- Meet monthly state resale renewal project deadlines
- Maintain and accurately update SanMar’s customer software and information systems
- Perform other assigned duties
- Comply with all policies and standards
Requirements
What you’ll need- Some customer service experience preferred
- Experience with Microsoft Office
- Track record demonstrating outstanding customer service skills
- Proven track record demonstrating excellent attendance and punctuality
- Ability to work as part of a team and be self-directed with minimal supervision
- Ability to learn new processes and procedures, retain information, and use available resources to find answers and obtain information
- Excellent verbal and written communication skills
- Flexible with change
- Strong attention to detail
- Self-motivated, self-directed, able to work independently and confidently
- Excellent organizational and time management skills
- Ability to work standard hours of 8:00–5:00 PST
- Ability to sit for extended periods and perform close visual computer work
- Ability to occasionally lift and/or move up to 10–15 pounds
Benefits
Comp & perks- Annual discretionary bonus up to 5% of base salary
- Paid time off accrued weekly, up to 112 hours per year to start
- 8 paid holidays
- 1 paid family day off
- Comprehensive medical, dental, and vision benefits
- 401k plan with $1-for-$1 matching up to 4% of earnings, matched and vested every pay cycle
- Life insurance
- Short- and long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
- Remote work arrangement
- Periodic travel may be required