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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while ensuring compliance with state resale certificate regulations. Proficient in managing customer accounts, processing renewals, and maintaining accurate information in customer software systems.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyAttention to DetailExcellent Verbal and Written Communication SkillsOrganizational and Time Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Self-MotivatedTeam CollaborationAdaptability to Change
Tools & Technologies
Customer Software SystemsStandard Office Equipment
Industry Keywords
Resale Certificate RegulationsState Forms ComplianceCustomer Account ManagementResale Renewal Processing
About the role
Key responsibilities & impact- Provide excellent customer service while ensuring customer accounts comply with states' resale certificate regulations
- Assist customers in renewing resale certificates on file with SanMar
- Assist customers with completing state forms, answer questions, and provide resource tools
- Ensure compliance with each state's requirements and process resale renewals according to state schedules
- Maintain working knowledge of various forms and state requirements
- Monitor incoming faxes and emails directed to the Resale Team and route them as appropriate
- Complete customer information updates within 24 hours, including address, name, and ownership changes
- Resolve resale issues and renewals by working with customers, Inside Sales, and Credit departments
- Request resale forms when required
- Meet monthly state resale renewal project deadlines
- Maintain and accurately update SanMar's customer software and customer information systems
- Comply with all policies and standards
- Perform other duties as assigned
Requirements
What you’ll need- Some customer service experience preferred
- Experience with Microsoft Office
- Track record demonstrating outstanding customer service skills
- Proven track record demonstrating excellent attendance and punctuality
- Ability to work as part of a team and be self-directed with minimal supervision
- Ability to learn new processes and procedures, retain information, utilize available resources to find answers, and obtain information
- Excellent verbal and written communication skills
- Flexible with change
- Strong attention to detail
- Self-motivated and self-directed; able to work independently and confidently
- Excellent organizational and time management skills
- Ability to work standard hours of 8:00–5:00 PST
- Periodic travel may be required
- Ability to sit for extended periods while working on a computer and participating in virtual and in-person meetings
- Frequent keyboarding and use of standard office equipment
- Ability to perform close visual work on a computer for extended periods
- Ability to occasionally lift and/or move up to 10–15 pounds
Benefits
Comp & perks- Annual discretionary bonus up to 5% of base salary
- Paid time off accrued weekly, up to 112 hours per year to start
- 8 paid holidays
- 1 paid family day off
- Comprehensive medical, dental, and vision benefits
- 401k plan with $1-for-$1 match up to 4% of earnings, matched and vested every pay cycle
- Life insurance
- Short-term and long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
- Reasonable accommodations may be available for individuals with disabilities